Order Support Agent

As an Order Support Agent for the Large Product Fulfilment Team, you’ll resolve delivery and installation issues for our clients. An Order Support Agent is responsible for the resolving of customer escalations via phone, emails, and/or forms related to install and delivery services to include but not limited to; product/property damage, system issues, product availability, reschedules, and status updates. You’ll work daily with retail stores, field support and external customers. You’ll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.
 
This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.
 
What you’ll do

• Deliver resolutions to customers in a timely and satisfactory manner
• Develop root cause analysis on every issue escalation to improve Geek Squad processes
• Work with business partners to resolve escalations within service level agreement time frames
• Communicate when product and service delays occur
• Create clear, concise, and up-to-date documentation
• Collect insights and provides feedback to the relevant teams to help our people continuously improve

Basic qualifications

• 1 year of contact center, services, merchant, retail or related experience
• Available to work all shifts including nights and weekends
• Advanced written and verbal communication skills
• Wired high speed internet

Preferred qualifications

• Previous Leadership experience

What’s in it for you
 
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
 
Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us
 
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
 
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. ™ Best Buy is an equal opportunity employer.
 
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.