The Senior Director will own the strategy, vision, and execution for Best Buy's customer-facing AI agent, including conversation design and personalization. They will partner with cross-functional teams to govern AI safety, evaluate performance metrics, and manage the integration of human support handoffs.
You will design, build, and maintain automated testing frameworks while partnering with development teams to ensure high test coverage. Additionally, you will lead quality initiatives, mentor engineers, and optimize cloud-based testing infrastructure.
You will lead, coach, and develop a team of up to 25 retail sales specialists across a multi-state territory to meet performance goals. Additionally, you will serve as a subject matter expert on smart home and wearable products to support team effectiveness through regular virtual and in-person meetings.
The Director of Media Portfolio Strategy leads portfolio-level media strategy, performance oversight, and measurement connectivity across Brand Marketing and Best Buy Ads. This role establishes planning frameworks and translates data-driven insights into actionable recommendations to optimize media investments and business outcomes.
The Principal Recruiter will manage full-cycle recruiting for specialized roles in AdTech, Technology, and Marketing while partnering with hiring managers to execute sourcing strategies. They will also collaborate with peers to improve recruiting processes and ensure defined metrics for quality and compliance are met.
The Field Services Operations Lead oversees field service consistency, efficiency, and quality across delivery, installation, and business services channels. They are responsible for managing fulfillment expenses, fleet operations, payroll, and coordinating talent acquisition processes.
Lead and develop a team of decision scientists to turn data into actionable business strategies across reverse logistics and lifecycle experiences. Partner with senior leadership to solve complex operational challenges through forecasting, predictive modeling, and statistical analysis.
You will define the vision, strategy, and roadmap for recommendation and personalization products while collaborating with engineering, data science, and design teams. Your role involves translating customer insights into actionable priorities to improve engagement, conversion, and retention.
