Operations Specialist

About the Role 

We're looking for an Operations Specialist to help transform how we scale and deliver talent for high-growth AI projects. 

You'll join our team within Expert Operations (XOps), working to simplify complex workflows, eliminate repetitive tasks, and build AI-powered automations that help us meet contributor demand efficiently and at scale. 

This is a hands-on role with a high degree of ownership, ideal for someone who enjoys solving operational challenges, experimenting with AI tools, and turning manual processes into smarter, more scalable systems. 

Your Impact 

• Map and analyse end-to-end fulfillment workflows, from project headcount requests through contributor activation, to identify opportunities for automation and process improvement. 

• Design, build, and maintain AI agents, automated workflows, and internal tools that streamline recruiting and fulfillment operations. 

• Leverage AI-assisted sourcing tools to build targeted contributor pipelines efficiently and at scale. 

• Automate repetitive sourcing activities, including talent targeting, profile identification, and skills mapping. 

• Develop and maintain automated dashboards and reports to track recruitment funnels, conversion rates, and fulfillment progress. 

• Identify operational bottlenecks and implement scalable solutions that improve efficiency, accuracy, and productivity. 

• Document workflows, establish best practices, and support team members in adopting new tools and processes. 

• Collaborate with cross-functional stakeholders to identify automation opportunities and continuously improve operational performance. 

Success in this role means building reliable, scalable automations that reduce manual work, improve operational efficiency, and enable our Fulfillment team to meet growing project demands. 

What You Bring 

• 2+ years of experience in operations, process improvement, data analysis, automation, or a related field, ideally within AI, technology, marketplace, or high-growth environments. 

• Demonstrated experience identifying inefficiencies, improving business processes, and transforming manual workflows into scalable solutions. 

• Strong hands-on experience using AI models and tools such as Claude, ChatGPT, Grok, or similar platforms to build practical workflows or AI agents. 

• Experience integrating Model Context Protocol (MCP) tools into automation workflows. 

• Strong analytical and data management skills, including proficiency in Excel. 

• Ability to work independently, take ownership of projects, and solve problems in fast-changing environments. 

• Strong communication and stakeholder management skills, with the ability to document processes and support the adoption of new technologies. 

• Curiosity, adaptability, and enthusiasm for exploring emerging AI technologies and applying them to real operational challenges. 

Nice to Haves 

• Experience with automation platforms or scripting tools such as Python, Google Apps Script, Zapier, Make, or similar. 

• Experience working with APIs, complex JSON data structures, Git, or version control. 

• Knowledge of SQL and data visualization or reporting tools. 

• Experience developing, deploying, or maintaining autonomous AI agents or agentic workflows. 

• Familiarity with AI-powered sourcing, recruitment operations, contributor management, or talent acquisition tools. 

• Experience supporting large-scale, global operations or cross-functional teams.