Operations Manager, Patient Programs (Remote)

Position Type:                  Full-Time

Department:                    Patient Support Programs

Work Location:               Canada

Work Arrangement:      Remote

Work Hours:                    Monday to Friday - standard business hours

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Operational Manager is responsible for supporting Program Managers by providing operational leadership, project coordination, and process oversight across client portfolio patient support program portfolios. This role ensures consistency in program execution, facilitates cross-functional collaboration, manages change initiatives, and drives continuous process improvement. The Operational Manager serves as a key liaison between the client and internal stakeholders, ensuring CRM projects, operational enhancements, training initiatives, and change requests are effectively communicated, coordinated, and implemented. The role is also responsible for identifying opportunities to enhance operational efficiency, standardize best practices, and deliver meaningful insights that support both client objectives and program performance.

A Day in the Life (What you will do here):

• Serve as a key operational partner to Portfolio Program Managers across all client programs.

• Provide coordination and oversight of cross-portfolio initiatives to ensure consistency, alignment, and successful execution.

• Support Program Managers in the planning, implementation, and communication of client-driven projects, process changes, and operational enhancements.

• Ensure timely follow-up and execution of action items, deliverables, risks, and dependencies across portfolios.

• Facilitate collaboration between Program Managers, Operations, Training, Quality, Technology, and Client teams to achieve program objectives.

• Assist in developing operational strategies that support portfolio growth, client satisfaction, and program performance.

• Identify common challenges and opportunities across portfolios and implement standardized solutions to improve efficiency and service delivery.

• Provide operational insights, reporting, and recommendations to support Program Managers in decision-making and client discussions.

• Support governance activities, including meeting coordination, action tracking, project updates, and status reporting.

• Act as a central point of coordination to ensure alignment of priorities, resources, and operational initiatives across all programs.

• Other duties as assigned by your manager

What you need to ensure you are set up for success:

• Post-Secondary degree or diploma in Health Science
• 2-3 years of management experience
• 3+ years of experience in the biopharmaceutical/pharma / healthcare industry
• Previous involvement in managing healthcare or specialty drug programs is an asset
• Strong knowledge and understanding of PSP
• Strong leadership and management skills to effectively lead and motivate team
• Problem-Solving and analytical skills to identify and address challenges
• Highly organized and efficient
• Experience in coordinating/managing projects
• Enjoys working in a fast-paced environment
• Highly collaborative with effective and practical communication skills
• Can work on multiple projects simultaneously with competing deadlines
• Collaborative with a positive disposition
• Knowledge of Salesforce Platform
• Comfortable in speaking with various levels of management
• Bilingual: English and French an asset

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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