Operations Coordinator

About PlanOmatic:

PlanOmatic provides professional photos, floor plans, and 3D for rentals – nationwide. With over half a million homes captured, PlanOmatic has been servicing real estate professionals with a vast network of photographers and integrated technology solutions. 

Planmatic’s proprietary technology platform automates and streamlines the photography process while delivering exceptional quality and speed, providing clients with a first-of-its-kind solution.

PlanOmatic transforms how rentals are showcased, helping you set the new standard for real estate marketing.

PlanOmatic's culture is centered around creating a safe and supportive environment at work. We continuously provide and invest in platforms for employee-led initiatives focused on Health & Wellness, Diversity & Inclusion, Sustainability, and Philanthropy to encourage our team to continue to grow personally and professionally. 

We are a place where BIPOC, women, members of the LGBTQ+ community, and other marginalized groups are celebrated. We are proud of the inclusive working space we have created for all of our staff. Our company will always be committed to fostering an environment of diversity, equity, inclusion, and belonging. 

About the Position: 

PlanOmatic is looking for an Operations Coordinator to provide high-level operational support for our internal team. This role is cross-functional with the potential to be client facing at times (for ad-hoc Client Support needs). 

The ideal candidate is detail-oriented, highly organized, and committed to delivering exceptional client experience while also providing strong support and partnership to our internal team. 

Reports to: Operations 

Schedule: 

• Saturday - Wednesday, 8am - 5pm MST (USA)
• Monday - Friday, 8am - 5pm MST (USA)

Role Structure: This is a remote opportunity - available only in the Philippines. 

Role Description & Responsibilities | 

• Scheduling/Dispatching - 
• Schedule jobs with photographers using dispatch software
• Resolve or escalate scheduling issues (such as no capacity) promptly to ensure scheduling targets are met
• Proactively reach out to photographers when needed to ensure client needs are met
• Proactively notify internal team members, such as Client Support and Client Success, if unable to meet client scheduling expectations
• Review internal reports and dashboards for escalation and intervention
• Communicate to management trends in scheduling/dispatching
• Post Production Workflow Escalations - Track and quickly resolve jobs that are flagged by our post-production team as needing HQ support before completion. Responsible for making the final call on the job status and consulting with the Operations Lead on quality concerns and escalations.
• Process Optimization - Consistently look for new ways to improve and drive process efficiencies. 
• PlanOtech Support - Collaborate with the PlanOtech Management team to provide strong onsite support for PlanOtechs (our photographers) in the field.
• Special Projects - As a member of our Operations team, you may be asked to jump into special projects that come across our plate. 
• Innovation & Workflow Automation - The concept of making processes more streamlined is something you’re used to. If you see that something can improve, you advocate for it.

Qualifications | 

• Fluency in English, both verbal and written. 
• Ability to consistently work in the Mountain Standard Time Zone (USA) - hours are 8am - 5pm. 
• Consistent access to high speed internet and reliable equipment (laptop with a working camera and audio). 
• Strong problem solving and communication skills. 
• Strong sense of urgency and proactivity. 
• Prior experience working in a client facing role.
• Ability to multitask and manage priorities in a fast-paced environment.
• Detail-oriented with a proactive approach to client support.
• Familiarity utilizing project management platforms (ClickUp, Asana, Monday.com, etc) is a plus. 

Interview Process

• 30-minute call with HR Manager
• 1-hour interview with Operations Lead and HR Manager
• 45-minute interview with V.P., Client Success & Operations and Operations Manager

PlanOmatic’s Benefits | Our company wouldn’t be what we are without our people. We pledge to continuously believe in our people and invest in our talent. This starts with our unique and supportive company culture, competitive base salaries, and is continued with our other benefits: 

• A culture that supports and celebrates a healthy work life balance for everyone
• 6 sick days per year 
• 10 paid holidays and 20 days of PTO annually 
• Celebrate and be celebrated with PlanOmatic peers through our Bonusly rewards program
• PlanOmatic complies with all local and national laws and regulations in the Philippines, ensuring fair employment practices and statutory benefits for all employees.