Onboarding Support Specialist

Posted 3 hours ago

United States

$19.57 - $26.11 per hour

2-5 years experience

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Onboarding Support Specialist

Onboarding Support Specialist - Business Solutions

JOB RESPONSIBILITIES

Summary: The Onboarding Support Specialist is responsible for optimizing and supporting the onboarding process and tasks to ensure a successful customer experience. Reporting to the Manager of Business Solutions, this role will enhance the customer experience during the onboarding process. This role will also be responsible for various tasks, supporting Business Solution customers with onboarding support.

Essential Responsibilities include the following, other duties and special projects may be assigned.

Organize, streamline, enhance & optimize the onboarding process for Business Solutions
Make out-bound calls to customers when needed during the onboarding process
Develop customer lists for each stage of implementation to share with functional leads and other internal departments
Collaborate with our sales team regarding the customer base
Work in collaboration with our IT team and troubleshoot customer issues during the onboarding stages
Review onboarding tickets for tasks that exceed set SLAs to prioritize necessary steps to close out/complete tasks.
Minor site testing for onboarding portal
Conduct monthly and quarterly audits for the Share Program Audit
Prepare general reports
Prepare monthly sign-up files to provide our vendor partners
Collaborate with our Customer Success team on key learnings, processes, updates, and changes
Ability to forecast and troubleshoot independently with internal/external stakeholders
Maintain a pulse on analytics that drive & support an optimized customer experience during onboarding
Host regular calls with key stakeholders on status of customers, key learnings, process changes
Lead reporting & dashboard assistance within HubSpot for critical operational KPI development
Determines best practices and develops actionable insights and recommendations
Other duties & special projects as assigned by Manager of Business Solutions

Supervisory Responsibilities: None

QUALIFICATIONS

Required Qualifications

High school diploma or equivalent
Minimum of 2 years of experience in customer-facing service or support
Experience to include at least 1 year of HubSpot or related CRM platform
Must have strong ability to multitask and thrive with multiple moving assignments

Desired Qualifications

BA/BS in Business or equivalent work experience
Working in a high-paced environment
Proficient with Microsoft Suite
Excellent analytical, communication, and written skills
Problem solving abilities

For U.S. Candidates

Compensation Range
The anticipated base salary range for this position is between $19.57- $26.11 Hourly. This represents the good-faith estimate of the compensation range at the time of posting.

Actual pay will be based on job-related factors, which may include:

Geographic location
Relevant experience
Education and qualifications
Job-related skills
Internal equity considerations
Applicable minimum wage laws

This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.

Benefits

Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:

Medical, dental, and vision insurance
Life and group life insurance
Voluntary supplemental life insurance
Supplemental health benefits (critical illness, hospital, accident)
Short- and long-term disability
Paid family leave (where applicable by state law)
401(k) plan
Tuition reimbursement
Eyewear discounts

Time-Off Benefits

Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):

Paid vacation and/or sick time
Paid holidays
Birthday PTO

(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)

Accessibility and Accommodations

Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email HR@abboptical.com and include your name and contact information so we can follow up promptly.

Equal Opportunity Employer

ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.

International Candidates

The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.

ABB031

ABB Optical Group

Employees 1,001-5,000 employees Industry Medical Device

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