Office Support Supervisor

Job Details: Job Location: COAAA HQ - Columbus, OH, Position Type: Full Time, Salary Range: $27.00 - $32.40Hourly, Job Shift: Day, Office Support Supervisor Pay Grade: G6 Overtime Non-Exempt Unclassified Effective Date: 1/1/2026 Department: MyCare Reports To: Assistant Director   Job Summary The Office Support Supervisor oversees clerical operations, data management, compliance reporting, and administrative support functions to ensure the smooth operation of care coordination programs. This role supervises support staff, manages office resources, and collaborates with clinical and operational leadership to meet program and contract requirements. Primary Responsibilities Clerical Operations Management: Coordinate daily administrative activities including enrollments, transfers, meeting logistics, and tracking tools. Review and authorize required documentation and support form processes. Manage databases such as QuickBase and Clinisync and update caseload sizes as needed. Maintain route sheets and assist supervisors in recordkeeping workflows. Program Reporting & Budget Tracking: Prepare correspondence, presentations, and reports such as clinical metrics and discrepancy summaries. Track enrollment, budget activity, and contract compliance data; support statistical analysis for audits and staffing. Support development of compliance and audit reports for planning and performance improvement purposes. Staff Oversight & Quality Review: Review the work of clerical staff to ensure data accuracy, consistency, and compliance with contract requirements. Oversee maintenance of spreadsheets and databases for management review and audit readiness. Supervise office routines for transactions, purchasing, supply inventory, and interdepartmental communication. Process Improvement & Compliance: Develop and administer administrative policies and procedures for enrollment and documentation workflows. Coordinate training and onboarding of support staff in processes like report preparation and eligibility tracking. Monitor audit data and administrative costs and recommend strategies to reduce expenditures and improve workflow. Customer Service & Internal Coordination: Respond professionally to staff and public inquiries. Participate in team meetings, trainings, and committee activities as required by agency expectations. Qualifications: Minimum Requirements: Highschool diploma or equivalent. 3 years of administrative or office management experience. Preferred Requirements: Experience supervising clerical or administrative staff in a healthcare or human service setting preferred. Skills Proficiency in Microsoft Office and data tracking systems (e.g., Excel, QuickBase, Clinisync). Strong attention to detail, ability to manage multiple priorities, and excellent communication skills. Knowledge of Medicaid waiver programs and contract compliance processes preferred. Strong organizational and time-management skills. Excellent communication and interpersonal abilities. Discreet, trustworthy, and able to handle confidential information. Working Conditions Traditional office environment with standard business hours. Flexibility for remote work may be approved. May require extended hours to meet key deadlines. Reasonable Accommodation Statement COAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contact HR@COAAA.org.  Equal Employment Opportunity Employer COAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.