NOC Consultant

This is a remote position.

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a NOC Consultant to join its managed services project.

Key Responsibilities:

• Being part of the BO team for TX BO team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network
  

• Analyze and pro-active seeking for improvements of services, operations results and related KPI’S
  

• Advices management on improvement proposals
  

• Advices management  on outages and project escalations.
  

• Actively coach his system engineering team members and share his knowledge in order to grow the team and expertise within the team.
  

• Leader technical taskforces.
  

• Act as project manager for “heavy” and complex projects in which multiple departments are involved and strong coordination is required.
  

• Central point of contact for technical complex matters within and outside his team
  

• Central point of contact for other departments (like Network Infrastructure, Services & Solutions) for Major/significant changes
  

• System expert will be the leading engineer in resolving and driving technical complex issues in which multiple interfaces/platforms/teams are involved (helicopter view)
  

• Leader for the most complex incidents, changes, problems, configuration and performance issues
  

• Secures sufficient level of testing in case of multiple platform/team /vendor related service introduction
  

• Responsible for network/platform performance and related KPI’s
  

• Providing risk assessments in case of technical complex issues. Providing transparency on risks and potential impact/consequences
  

• Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process
  

• Responsible for team knowledge development
  

• Responsible for implementing improvement projects
  

• Supports team manager on organizing and planning team and coordinates on task level
  

• 7x24 hour 2nd line support through on call
  

• Reports/presents progress reports on above topics
  

• Participate together with the Incident manager in Emergency calls for issue resolution coordination.
  

Experience/Qualifications: 

• Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering
  

• Experience with ICT operations and maintenance support
  

• Fully able to judge on operational acceptance complex new systems / applications
  

• At least 3 years of experience in TX Network maintenance and operation within the NOC of +O in Romania