New Learner Compliancy Specialist III, Credential Support
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Position Summary:
The New Learner Compliancy Specialist III, Credential Support manages a high-volume caseload of newly admitted learners (up to 450 learners) and ensures full compliance with College Experiential Learning (EL) credentialing requirements. This role focuses on efficiency, troubleshooting complex issues, and supporting both learners and collaborators in the credentialing process.
Role and Responsibilities:
- Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
- Provides guidance on navigating credentialing systems and interpreting College and EL requirements.
- Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
- Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions.
- Supports training and mentoring of Specialists I and II to build team capacity and process efficiency.
- Collaborates cross-functionally to resolve escalated credentialing issues and improve workflow processes.
- Maintains accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.
Qualifications and Education Requirements:
- Bachelor’s degree from an accredited institution is preferred.
- Minimum of two years’ experience in credentialing or administrative support within education or healthcare settings.
- Demonstrated proficiency in professional communication across multiple mediums.
- Strong customer service skills with experience handling high-volume caseloads.
- Proficiency with Microsoft Office products and credentialing software.
All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.
Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.
Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.
At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.
The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!
Employment is contingent upon successful completion of a background check and drug screen.
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