Network Security Sr. Specialist Advisor

Highly experienced Network and Security Architect with 12+ years of hands-on network troubleshooting experience, including at least 5 years in network and security administration Extensive hands-on experience with Palo Alto Firewalls, Prisma Access / Prisma SASE, Cisco routing and switching, F5, SD-WAN, and AWS networking Strong expertise in routing protocols including EIGRP, BGP, along with hands-on exp with switching technologies CCIE(Routing & Switching) & PCNSE certification Proven ability to analyze complex technical issues and design optimal, scalable solutions Deep understanding of Palo Alto architecture, including templates, stacks, Global Protect, and advanced troubleshooting using packet captures and debugs Network design experience is a strong advantage 12+ years of hands-on experience in Network and Security administration around Architecture, Design and operations Strong understanding of Palo Alto architecture, including templates and stack configurations Excellent time management and organizational skills, with the ability to manage multiple operational priorities effectively Familiarity with regulatory and compliance frameworks such as SOX, PCI, and HIPAA Proven ability to work independently in remote support environments and collaborate effectively across teams 12+ years of experience in managing LAN & WAN Infrastructures 12+ years' experience in Routing & Switching, F5 BIG IP LTM 12+ years of experience in Architecture and Design of Palo Alto FW's, Panorama 5+ years of experience in Prisma Access/ SASE Act as a Subject Matter Expert (SME), providing advanced technical escalation support to L2/L3 engineers Deliver end-to-end operational support for enterprise Network and Security environments across multiple customers Troubleshoot and resolve complex issues related to Palo Alto Firewalls, Prisma/GlobalProtect, Routing &Switching, F5 and associated network traffic flows Perform advanced troubleshooting using packet captures, logs, and debugs on Palo Alto firewalls Write custom queries and generate operational and security reports using Palo Alto reporting tools Support daily steady-state operations, including request fulfillment, change management, and participation in weekly on-call rotations Conduct weekly and monthly health checks across all supported network security platforms Perform system maintenance activities, including upgrades, patching, and configuration updates Assist in firewall rule set reviews to enhance customers' overall security posture and compliance Detect, investigate, and respond to security incidents; create customer tickets and manage issues through resolution and closure Develop and provide clear resolution and remediation plans for device, service, and security issues Ensure compliance with Service Level Agreements (SLAs), operational standards, and ITIL best practices Maintain accurate, current documentation for systems, configurations, procedures, and operational activities Proactively recommend service, process, and technical improvements to optimize the Network Security and Firewall teams