National Account Manager

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The National Account Director strategically leads, develops, and manages Empower’s relationships with designated top-tier advisor and dealer firms that provide services to multiple retirement plans. This role combines senior relationship ownership, sales growth leadership, and enterprise partnership management across advisor and broker-dealer intermediary channels. Serving as a trusted partner and primary point of contact, the National Account Director drives growth, retention, and platform utilization of Empower products, investment solutions, and services. The role requires deep expertise in the defined contribution marketplace, strong executive-level relationship skills, and close collaboration with internal sales, product, investment, operations, and service teams.

What you will do:

• Establish, develop, and manage strong, trust-based relationships with key advisor firms and dealer firms, including senior home-office sales, product, marketing, and service leadership.

• Serve as the primary relationship owner and strategic facilitator for assigned advisor and dealer firm relationships.

• Execute against Empower’s tiered advisor/dealer firm engagement model, customizing engagement strategies based on firm size, influence, and growth potential.

• Act as a senior escalation point for complex service or relationship issues that cannot be resolved through standard operational channels.

• Develop and execute strategic business plans to increase sales, revenue, retention, and market penetration across assigned firms.

• Drive growth by partnering closely with Empower Sales Directors, Investment Sales, Product, Marketing, and Client Service teams to identify and pursue opportunities.

• Increase adoption of Empower’s proprietary investment offerings, services, and best practices across advisor and dealer firm platforms.

• Identify cross-sell, upsell, and expansion opportunities aligned with advisor firm business objectives.

• Communicate Empower’s value proposition through face-to-face meetings, phone, email, webinars, conferences, and industry events.

• Lead advisor and dealer firm education initiatives, including sales desk training, field-level education, and strategic planning sessions.

• Represent Empower as a subject matter expert at dealer firm and industry conferences, including pursuing speaking opportunities for top-tier firms.

• Develop scalable engagement campaigns, in partnership with Sales, Marketing, and Product teams, that can be leveraged consistently across relationship managers and channels.

• Serve as the voice of the advisor and dealer firm internally, advocating for partner needs and influencing internal priorities where appropriate.

• Communicate effectively with internal stakeholders and leverage senior leadership to strengthen relationships and execute marketplace strategies.

• Collaborate and lead projects supported by Operations, Client Services, Relationship Management, and Sales teams to ensure consistent, high-quality delivery and execution.

• Monitor advisor satisfaction, retention trends, platform utilization, and plan performance.

• Analyze market, advisor, and plan trends to identify growth opportunities and align Empower solutions with advisor firm business goals.

What you will bring:

• Bachelor’s degree required; advanced degree a plus.

• Minimum 8–10 years of directly related experience in retirement services, defined contribution, financial services, or investment distribution.

• FINRA Series 6 and 63 required within established corporate guidelines

• FINRA fingerprinting required.

• Demonstrated experience managing complex advisor or dealer firm relationships at an enterprise or home-office level.

• Strong, established relationships with advisor firms, broker-dealers, consultants, or key industry decision-makers preferred.

• Deep knowledge of the retirement plan marketplace, defined contribution administration, investment products, and advisor distribution models.

• Strong strategic thinking, relationship management, and consultative selling capabilities.

• Ability to communicate Empower’s solutions in a confident, compelling, and executive-level manner.

• Proven ability to manage multiple priorities, complex initiatives, and strict deadlines.

• Strong analytical, problem-solving, and collaboration skills.

• Ability to travel 10–50%, including overnight travel, to support advisor and dealer firm relationships, attend meetings, and represent Empower at industry events.

• Ability to work in a professional office or remote environment and routinely use standard office equipment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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