Mortgage Underwriting Manager

The Opportunity

The Underwriting Manager leads the daily operations of the underwriting team, overseeing underwriting decisions, pre-approvals, and loan-specific reviews to ensure accuracy, quality, and timely execution. This role partners closely with Sales, Processing, Closing, and other cross-functional teams to drive operational excellence, maintain regulatory and investor compliance, and promote consistent underwriting practices. The ideal candidate is a collaborative leader with strong mortgage underwriting expertise, a passion for developing high-performing teams, and a commitment to delivering exceptional service while supporting the company's growth objectives.

What You'll Do

• Manage underwriting department’s personnel including training, hiring, coaching, mentoring, and setting operations and service goals 
• Participate in the establishment, monitoring and enforcement of a clear set underwriting metrics that balance throughout with loan file quality  
• Champion best-in-class service levels that deliver on our brand promise of “fast, simple and dependable” 
• Provide recommendations to management on process improvement opportunities within the department and outside where applicable
• Collaborate with departments across the organization to foster a streamlined process and drive quality improvement
• Review daily, weekly, and monthly productivity, pipelines and turn times, and distribute accordingly to maintain clean pipelines and saleable loans
• Provide feedback to management on productivity, quality, and areas of concern
• Participate in continued development of loan guidelines and ensure originated loans fully conform to our guidelines and the contracted reps and warranties
• Focus on continual operational improvement with automation, process mapping, and personnel training  
• Primary and first point of contact to answer questions regarding guidelines and SOPs, and escalate issues to senior management when necessary 
• Promote a positive culture where team members enjoy their work and take pride in personal and company achievements 

• Perform other duties as assigned based on business needs
• Authorized Remote Locations: AL, AR, AZ, FL, GA, IL, IN, KS, KY, LA, NC, SC, TX, UT
• Salary Range: $105,000- $130,000 annually (Exempt)

What We Are Looking For:

• 5+ years of experience as a Mortgage Underwriter or related position
• 1+ years of supervisory experience
• Advanced manual underwriting skills and independent decision-making ability
• Proven ability to manage time-sensitive, high-complexity pipelines
• Strong initiative, reliability, and commitment to quality and team success
• Technology-savvy with experience working across multiple underwriting systems
• Excellent written and verbal communication skills
• High School Diploma or GED required

What We Prefer to Find:

• Someone with underwriting experience with Non-QM and DSCR Loans
• Someone with an Associate and/or bachelor's degree in business or a related industry area major