Mortgage Closing Supervisor
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AI Summary
The Mortgage Closing Supervisor oversees the daily operations of the loan closing and funding team, ensuring accurate documentation and regulatory compliance. They are responsible for staff training, workload management, and maintaining high-quality service standards for members.
Position Summary:
Responsible for oversight of the loan closing and funding team.
Duties and Responsibilities:
- Day-to-day supervision of the activities with the loan closing and funding areas.
- Preparation of accurate loan closing packages for in-house and secondary market loans within required regulatory timelines.
- Responsible for accurate loan fundings onto Marine Credit Union’s core system and balancing of various GL’s.
- Maintaining efficient member service and relationships.
- Plan and organize workload assignments of staff.
- Conduct 1 on 1’s and team meetings in conjunction with the Mortgage Processing Manager.
- Provide training and coaching to closing and funding team members.
- Complete audit responses applicable to closing documents and funding findings.
- Prepare and provide reporting as needed to Mortgage Processing Manager.
- Provide Quality Control prior to closing and post-closing.
- Ensure Final Title Policies are timely and accurate.
Knowledge, Skills, and Abilities:
- Knowledge of credit union operations focused on mortgage lending.
- Ability to provide critical feedback to all team members.
- Ability to influence, educate, and connect team and members to technology.
- Knowledge of laws and regulations related to Credit Union operations policies and procedures.
- Previous experience in customer service.
- Knowledge in Symitar, Salesforce, Encompass, and Synergy.
- Knowledge of Fannie Mae and Freddie Mac requirements.
- Leadership abilities including employee coaching and development for quality, performance, and results.
- Strong organizational skills with the ability to manage workflow, staffing needs, projects, and departmental priorities.
- Strong verbal and written communication skills.
Education and Experience:
- College Degree in Business, Finance, Math, Accounting, or related field desired.
- 5+ years of lending experience desired.
- 3+ years of supervisor/management experience desired.
Physical Requirements (with or without accommodation):
- Long periods of sitting will occur regularly.
- Occasional lifting and/or moving 15 lbs or less.
- Use of a computer and telephone required.
- Occasional bending, stooping, or crouching may be required.
This job description is not a complete statement of all duties and responsibilities comprising this position.
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