Microsoft 365 & Power Platform Administrator

Christie Lites is seeking an experienced Microsoft 365 & Power Platform Administrator to support the administration, security, automation, and continued development of our enterprise Microsoft 365 environment.

This position combines broad Microsoft 365 administration responsibilities with specialized expertise in Microsoft Power Platform, particularly Power Automate and integrations with external business applications.

The successful candidate will serve as a primary technical resource for Power Platform administration, workflow automation, and third-party application integrations. The position will also work closely with our existing Senior Systems Engineer to maintain, troubleshoot, and enhance Microsoft 365 services, providing additional administrative coverage and technical redundancy.

We are seeking a well-rounded Microsoft cloud professional who possesses strong troubleshooting and automation skills, can independently manage complex Power Automate integrations, and has practical administrative experience across the Microsoft 365 ecosystem.

Expert-level knowledge of every Microsoft 365 service is not required. However, candidates must demonstrate solid Microsoft 365 administrative experience, a strong understanding of cloud identity and security, and the ability to independently investigate and resolve technical issues.

Key Responsibilities

Microsoft Power Platform Administration and Development

Serve as a primary technical resource for Microsoft Power Platform, with particular emphasis on Power Automate and business application integrations.

• Develop, modify, maintain, and troubleshoot Power Automate cloud flows supporting business operations.
• Administer Power Automate environments, connectors, connections, solutions, and connection references.
• Develop and maintain integrations between Microsoft 365 and third-party business applications such as Zendesk and other SaaS platforms.
• Work with REST APIs, HTTP requests, JSON, webhooks, custom connectors, and API documentation.
• Configure, maintain, and troubleshoot authentication methods, including OAuth 2.0, API keys, bearer tokens, and service-to-service authentication.
• Modify existing integrations to accommodate changes in vendor APIs, authentication requirements, or business processes.
• Troubleshoot workflow execution failures, connector errors, authentication failures, and data processing issues.
• Implement error handling, retry logic, notifications, and monitoring for critical business workflows.
• Manage Power Platform security, environment permissions, Data Loss Prevention (DLP) policies, and licensing.
• Administer Power Apps, including application permissions, data connections, and troubleshooting.
• Support modifications to existing Power Apps applications and associated workflows.
• Maintain technical documentation for automation solutions and integrations.

Essential capability: The candidate must be able to independently analyze and modify an existing Power Automate workflow that integrates with an external application. This includes implementing changes to API authentication, such as transitioning an existing integration from API-token authentication to OAuth 2.0.

Microsoft 365 Administration

Provide ongoing administration, operational support, and technical redundancy across the organization's Microsoft 365 environment.

Exchange Online

• Administer user, shared, resource, and archive mailboxes.
• Manage distribution groups, mailbox permissions, delegation, and email forwarding.
• Configure and troubleshoot mail flow, connectors, transport rules, and email delivery.
• Manage retention policies, online archiving, and mailbox recovery.
• Troubleshoot mailbox access, authentication, and synchronization issues.
• Perform administrative operations using Exchange Online PowerShell.

Microsoft Entra ID

• Administer users, groups, administrative roles, and enterprise applications.
• Manage multifactor authentication, Conditional Access, and identity security policies.
• Configure and troubleshoot single sign-on and application authentication.
• Administer application registrations, service principals, and API permissions.
• Support hybrid identity synchronization and cloud-native identity management.
• Troubleshoot authentication, authorization, and provisioning issues.
• Assist with cross-tenant identity and synchronization configurations.

Microsoft Intune

• Administer device enrollment, compliance policies, and configuration profiles.
• Manage Windows Autopilot and Microsoft Entra-joined devices.
• Deploy and troubleshoot applications, scripts, and endpoint configurations.
• Support Windows Update for Business and Windows Autopatch.
• Troubleshoot device enrollment, policy deployment, and compliance issues.
• Support mobile device management and endpoint security operations.

Microsoft Teams

• Administer Teams policies, permissions, and collaboration settings.
• Support Teams Phone, auto attendants, call queues, and calling configurations.
• Troubleshoot Teams meetings, calling, authentication, and application issues.
• Manage external collaboration and guest access.

SharePoint Online and OneDrive

• Administer SharePoint sites, document libraries, permissions, and sharing policies.
• Manage SharePoint groups and complex permission structures.
• Troubleshoot SharePoint and OneDrive access and synchronization issues.
• Support document governance, data recovery, and migration activities.

Power BI

• Administer Power BI workspaces, permissions, tenant settings, and licensing.
• Manage gateways, data source connections, and scheduled refresh configurations.
• Troubleshoot authentication, connectivity, and data refresh issues.
• Support existing reporting solutions and collaborate with report developers when necessary.

Microsoft 365 Security and Compliance

• Support Microsoft 365 security configuration and administration.
• Administer Microsoft Purview retention, auditing, and eDiscovery functions.
• Support Microsoft Defender for Office 365 configurations.
• Investigate suspicious email activity, authentication issues, and potential account compromises.
• Implement least-privilege access and secure administrative practices.
• Support Microsoft 365 backup, restoration, and business continuity processes.
• Maintain documentation of security configurations and operational procedures.

PowerShell, Microsoft Graph, and Automation

• Develop, maintain, and troubleshoot PowerShell scripts used for Microsoft 365 administration.
• Use Microsoft Graph PowerShell SDK and Microsoft Graph REST API.
• Automate routine administrative tasks, including user management, licensing, reporting, and group administration.
• Work with REST APIs and JSON to integrate Microsoft 365 with external systems.
• Maintain secure authentication methods for scripts and automated processes.
• Identify opportunities to improve administrative efficiency through automation.

General IT Operations and Projects

• Work collaboratively with the Senior Systems Engineer on Microsoft 365 administration and infrastructure initiatives.
• Provide technical coverage for Microsoft 365 operations during staff absences or periods of increased workload.
• Participate in Microsoft 365 migrations, tenant changes, security improvements, and modernization projects.
• Troubleshoot and resolve complex technical issues, escalating to vendors or Microsoft support when appropriate.
• Develop and maintain technical documentation and standard operating procedures.
• Evaluate new Microsoft 365 and Power Platform capabilities and recommend improvements.
• Assist with additional IT infrastructure and cloud administration responsibilities as business needs require.

Requirements

Professional Experience

• Minimum 5 years of professional IT experience, including at least 3 years of hands-on Microsoft 365 administration.
• Minimum 2 years of practical experience developing, maintaining, or administering Power Automate workflows.
• Demonstrated experience integrating Power Automate or comparable automation platforms with external applications using REST APIs.
• Practical experience implementing or troubleshooting OAuth 2.0 authentication.
• Experience administering Microsoft 365 services in a business or enterprise environment.
• Experience using PowerShell for administrative tasks and automation.
• Demonstrated ability to independently investigate, troubleshoot, and resolve technical issues.

Required Technical Skills

Strong proficiency required:

• Microsoft Power Automate development and administration.
• REST APIs, JSON, HTTP requests, and third-party application integrations.
• OAuth 2.0 and API authentication.
• Microsoft 365 administration.
• Exchange Online administration.
• Microsoft Entra ID administration.
• PowerShell scripting and automation.

Working administrative proficiency required:

• Microsoft Intune and endpoint management.
• Microsoft Teams administration.
• SharePoint Online and OneDrive administration.
• Microsoft 365 security and compliance.
• Microsoft Graph API.
• Power Apps administration.
• Power BI administration.

Professional Competencies

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to independently research unfamiliar technologies and implement solutions.
• Ability to understand and modify existing automation workflows and integrations.
• Strong attention to security, reliability, and change management.
• Excellent written and verbal communication skills.
• Ability to document technical configurations and procedures.
• Ability to work independently while collaborating effectively with other IT personnel.
• Ability to manage multiple priorities and technical projects.
• Willingness to continually develop skills as Microsoft cloud technologies evolve.

Preferred Qualifications

• Microsoft Certified: Power Platform Developer Associate (PL-400).
• Microsoft 365 Certified: Administrator Expert (MS-102).
• Microsoft Certified: Identity and Access Administrator Associate (SC-300).
• Microsoft Certified: Endpoint Administrator Associate (MD-102).
• Experience integrating Zendesk or similar third-party SaaS platforms with Power Automate.
• Experience with Power Apps development, Power Fx, and Microsoft Dataverse.
• Experience with Azure Logic Apps, Azure Functions, or Azure API Management.
• Experience with Microsoft 365 multi-tenant environments.
• Experience with hybrid Active Directory and Microsoft Entra synchronization.
• Experience with Microsoft 365 tenant migrations or consolidations.
• Experience with Microsoft 365 backup and recovery solutions such as Veeam.
• Experience supporting geographically distributed enterprise environments.
• Familiarity with Microsoft Purview, Microsoft Defender, and enterprise security governance.

Certifications are preferred but are not required when equivalent practical experience can be demonstrated.

Benefits

• Paid Time Off (PTO)
• Payments in USD
• 100% Remote Work Opportunity