Medical Support Representative - Remote

Overview

About Forefront 

When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life. 

 

You’ll Enjoy

The Medical Support Representative supports Forefront Dermatology clinics in a remote, contact center environment by providing efficient clinical intake, accurate scheduling, and exceptional service to patients and care teams. This role does not involve face-to-face patient interaction and is responsible for managing high-volume inbound and outbound calls, electronic tasks, and clinical workflows in accordance with established protocols.

Responsibilities include coordinating patient appointments, managing clinical inquiries, and maintaining result logs to ensure timely follow-up and continuity of care. The coordinator is expected to meet defined performance standards, including turnaround times, quality metrics, and productivity goals, while demonstrating strong clinical knowledge, professionalism, and attention to detail.

This role requires strict adherence to company policies, procedures, and compliance standards, while supporting both patient needs and clinic operations in a fast-paced, team-oriented environment.

This position may also be assigned special projects and additional responsibilities as needed.

Work Schedule:

Monday - Friday 7:30AM - 4:30PM Central Time

 

Training Schedule: (first 4-5 weeks)

Monday - Friday 8:00AM - 4:30PM Central Time

 

Start Date: 

June 8th

 

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account
• Eligible for competitive PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to supplemental life insurance
• Additional insurance offerings to meet your needs
• 401K with employer match
• Employee discount programs
• And much more!

Responsibilities

• Schedule and coordinate patient appointments in alignment with company protocols, clinician templates, and preference guidelines to ensure accuracy and efficiency.
• Maintain accurate, timely, and professional documentation within patient medical records while adhering to quality assurance standards.
• Meet and maintain departmental KPIs, including quality, average handle time, productivity, scheduling volume, and turnaround times.
• Manage patient communications across multiple channels, including routine, urgent, and emergent requests, ensuring appropriate prioritization and escalation when needed.
• Support clinical workflows by coordinating prescriptions, medication refills, iPledge requirements, biologic therapies, routine laboratory orders and tracking.
• Provide patient education on diagnoses, treatment plans, medications, procedures, and post-care instructions, including wound care and potential side effects.
• Develop and maintain a strong working knowledge of dermatologic conditions, treatments, and clinical protocols to support high-quality patient interactions.
• Collaborate with Patient Access leadership and cross-functional teams on performance improvement, professional development, and special projects to enhance operations and patient experience.

Qualifications

• Strong knowledge of medical terminology, clinical workflows, and patient care processes (dermatology experience a plus)
• Proficiency in electronic health records (EHR), preferably NextGen and ModMed.
• Demonstrated ability to manage high-volume calls, tasks, and patient interactions with accuracy and efficiency
• Strong critical thinking skills with the ability to assess patient needs and follow clinical protocols appropriately
• Excellent communication skills, with the ability to educate patients clearly and professionally over the phone
• Highly organized with strong attention to detail and ability to meet performance metrics (quality, turnaround time, productivity)
• Self-motivated with the ability to work independently in a remote environment with reliable internet and a dedicated, distraction-free workspace
• Comfortable navigating multiple systems and multitasking in a fast-paced setting

 

Required Education: High School Diploma or GED

Preferred Education: Associate degree

Required Licensures or Certifications: Certified Medical Assistant         

Minimum Years Related Experience: 2+ Years

 

Physical Demands

• Sitting for extended periods
• Manual dexterity for typing and computer use
• Visual acuity for reading screens and documents
• Verbal communication via phone or in person

For this position, the base pay range is $19.00 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.