Medical Records Coordinator

Care with Heart. Work with purpose.

Join Volunteers of America National Services as the Medical Records Coordinator. This is more than a job! It’s a paid opportunity to serve others, live our mission, and make a meaningful impact in a healthcare setting. As a compassionate organization, we’re dedicated to serving others and fostering an environment where both our residents and team members thrive. If you’re ready to grow your career while making a difference, we’d love to connect with you.

Volunteers of America National Services is a subsidiary of the Volunteers of America parent organization and proudly Great Place to Work® Certified for 8 consecutive years.

Location: Remote

Pay Range: $20 - $24 per hour, based on previous work experience.

Schedule: Monday - Friday 8am - 5pm *This is a fully remote position. 

Why You'll Love It Here:

• Supportive, caring leadership that truly values your voice
• A positive, team-oriented environment where you can rely on one another
• A beautiful, welcoming campus you’ll enjoy coming to each day
• Opportunities for career growth and ongoing development
• Purpose-driven work that makes a meaningful difference every day

What We Offer

• Medical, Dental & Vision Insurance
• 403(b) with discretionary contribution
• Paid Time Off + Personal Days
• Life Insurance & Short-Term Disability
• Employee Assistance Program
• Wellness incentives (earn up to $350)
• Get paid early (access up to 50% of earnings)
• Referral bonuses & scholarship opportunities

What You Bring (Requirements)

• High school diploma or equivalent required. Associate degree in Health Information Management, Health Information Technology, Healthcare Administration, Business Administration, or a related field preferred.
• Relevant medical records, health information management, EHR, or healthcare administrative experience may be considered in lieu of preferred education.
• Minimum of one year of experience in medical records, health information management, healthcare administration, EHR/document management, or a related healthcare setting preferred.
• Experience working with electronic health records, document processing workflows, and confidential health information strongly preferred.
• Experience in PACE, senior care, or other regulated healthcare environments preferred but not required.

What You’ll Be Responsible For

The Medical Records Coordinator supports accurate, timely, and compliant maintenance of participant health information across Senior CommUnity Care PACE programs. As a member of a centralized, pooled medical records team, the Coordinator performs assigned health information management functions across one or more programs based on organizational workload and operational need. Responsibilities include obtaining, receiving, processing, indexing, routing, maintaining, and releasing health information in accordance with established organizational standards. The Coordinator works collaboratively with PACE program staff and other medical records team members to ensure information is available to support participant care, IDT operations, and regulatory requirements.

• Perform Medical Records Functions Across PACE Programs.
• Obtain and Maintain Participant Health Information.
• Process and Manage Incoming Health Information.
• Maintain Standardized Medical Records Practices.
• Support Release and Exchange of Health Information.
• Support Medical Record Quality and Integrity.
• Support Regulatory, Audit, and Organizational Requests.
• Support EHR Operations and Access Management.
• Perform Other Related Duties.