The role involves managing patient communications, scheduling appointments, and maintaining accurate electronic health records. You will also coordinate intake activities and process medication refill requests while supporting daily clinic operations.
Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required)
Application Deadline: 25 August 2026
Department: Operations
Employment Type: Full Time
Location: Toronto
Compensation: $4.00 - $5.00 / hour
Description
Answer incoming phone calls and respond to text messages.
Assist patients with general questions about clinic services.
Provide professional, friendly, and timely customer service.
Route patient concerns to the appropriate provider when necessary.
Schedule, reschedule, and confirm patient appointments.
Send appointment reminders and follow-up communications.
Coordinate patient intake and onboarding activities.
Maintain accurate appointment records.
Process medication refill requests according to clinic procedures.
Assist with patient orders and service requests.
Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed.
Maintain accurate patient records and documentation.
Update information within the clinic's electronic health record (EHR) and CRM systems.
Organize digital files and administrative documents.
Support general office administration and daily operations.
Utilize the clinic's EHR, CRM, and phone systems efficiently.
Learn new software and workflows during onboarding.
Ensure accurate data entry and timely record updates.
Hard Requirements:
Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Comfortable handling patient information with professionalism and confidentiality.
Proficient with Microsoft Office, Google Workspace, and cloud-based applications.
Experience working in a US-based medical practice, wellness clinic, or healthcare organization.
Experience with appointment scheduling, patient communication, and medication refill coordination.
Familiarity with EHR and CRM systems.
HIPAA knowledge or certification (training will be provided if needed).
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