Manager, Strategic Initiatives - Utility Billing

The Manager, Strategic Initiatives, Utility Billing is responsible for overseeing 3rd party relationships related to utility billing services. This role enhances operational efficiency and drives innovation by leveraging data analytics. The Manager will collaborate with cross-functional teams to create strategic policies, tech advancement, and provide leadership to ensure utility billing operations are optimized and customer-centric.  

Essential Functions 

• Policy Development and Implementation: Lead the creation, review, and continuous improvement of processes, and standards for utility billing.   

• Analysis and Reporting: Oversee data analysis related to utility consumption, billing patterns, and customer feedback to drive improvements and identify trends.   

• Customer Support and Communication: Collaborate with customer service and other departments to ensure smooth communication regarding billing policies. Handle escalated billing issues and work with billing team as needed for timely resolution.   

• Billing Feedback:  Oversee resident inquiries in relation to billing questions and work with client for resolution as needed.  

• Stakeholder Collaboration: Work closely with IT, Finance, Operations, and Legal teams to ensure the successful integration of billing systems with policy requirements and company goals.  

• 3rd Party Integrations: Ensure all integrations to the billing software are functioning as expected.  Continuous reporting to avoid mishaps.  
  
   

• Project Management: Lead projects aimed at improving billing accuracy, efficiency, and customer satisfaction, including software implementations, process automation, and policy changes.  

Qualifications 

• Strong understanding of utility billing operations, regulatory frameworks, and data analysis.  

• Excellent communication, leadership, and project management skills.  

• Proficient in billing systems, data analytics tools, and Microsoft Office Suite.   

• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.  

• A successful candidate for this job would possess analytical thinking and problem-solving abilities, capability in leadership and team development, proven strategic planning and execution, regulatory and compliance expertise, and strong attention to detail.  

Required Education, Experience, and Certification 

• Bachelor’s degree in Business Administration, Finance, Public Policy, or related field.  

• Minimum of 3-5 years of experience in utility billing, policy development, or financial analysis.  

Supervisory Responsibility 
This position has supervisory responsibilities. 

Work Environment 
This role operates in a fully remote work environment. This role routinely uses standard home office equipment and technology such as computers, monitors, keyboards, mice, and peripheral devices.  

Physical and Cognitive Demands 
The physical and cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

Cognitive requirements of this position are learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Physical requirements of this position are constantly operating a computer and other office productivity machinery such as keyboards, mice, and monitors.  

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Position Type/Expected Hours of Work 
Full-time, M-F, self-directed hours 

Travel 
There is no travel required for this position. 

Work Authorization  
Must be able to show documentation that shows authorization to legally work in the United States of America. 

AAP/EEO Statement  
ManageAmerica provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.