Manager of Clinical Operations and Quality - RN Required

About Sevaro

Sevaro is redefining neurology care through cutting-edge technology, data, and AI-driven innovation. As a leading provider of tele-neurology services, we partner with hospitals nationwide to deliver immediate, expert stroke and neurological care.

We are a mission-driven, high-growth company leveraging automation, data intelligence, and emerging technologies to improve outcomes, expand access, and transform how care is delivered.

Position Overview

The Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners.

This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence.

Key Responsibilities

Telehealth Program Implementations

• Lead and manage telehealth implementation projects from kickoff through go-live.

• Develop and maintain project plans, timelines, workflows, and implementation documentation.

• Coordinate communication between internal teams and hospital stakeholders to ensure successful execution.

• Manage multiple implementation projects simultaneously while meeting deadlines and operational goals.

• Coordinate onsite implementation and training visits with hospital partners as needed.

• Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable.

Quality Improvement & Clinical Operations

Daily Responsibilities

• Review case logs daily for completeness and accuracy with same-day clinician follow-up when needed.

• Review all reported issues and communicate updates to hospital stroke coordinators in real time whenever possible.

• Review thrombolytic cases daily, identify delays or process improvement opportunities, and initiate root cause analysis for Door-to-Needle times exceeding benchmarks.

• Manage documentation requests from hospital partners and coordinate provider follow-up promptly.

• Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review.

• Collaborate daily with physician leads regarding ongoing quality initiatives and operational concerns.

Monthly & Ongoing Responsibilities

• Prepare and report monthly stroke quality metrics by site, provider, and organizational trends.

• Participate in hospital stroke committee meetings and educational sessions.

• Coordinate educational lectures, mock drills, and Sevaro training initiatives.

• Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines.

• Support pre-implementation meetings and onboarding activities for new hospital partners.

• Review stroke alert workflows, protocols, and order sets for quality improvement opportunities.

• Contribute to Sevaro’s Joint Commission accreditation maintenance by ensuring clinical workflows, case documentation, and quality processes meet or exceed applicable standards.

• Fulfill administrator on-call responsibilities as assigned, ensuring continuity of operational support across all hours of service.

Clinician & Hospital Relationship Management

Clinician Support

• Serve as a primary operational contact for Sevaro clinicians throughout their engagement with the organization.

• Address clinician questions, concerns, and operational needs while escalating issues appropriately.

Foster strong clinician relationships through responsive communication and operational support.

Hospital Partner Support

• Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management.

• Serve as the primary operational contact for hospital stakeholders.

• Coordinate onsite quality visits and service expansion initiatives.

• Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes.

• Provide educational resources and operational support to ensure successful program utilization.

Qualifications

Required

• Active RN License required

• Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field.

• Minimum 3–5 years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program.

• Minimum 2 years of demonstrated leadership or supervisory experience, with direct oversight of clinical or operational staff.

• Strong analytical, organizational, and communication skills with a proven ability to translate data into actionable improvement strategies.

• Ability to thrive in a fast-paced, fully remote work environment with a high degree of self-direction and professional accountability.

Preferred

• Comfort with or curiosity about AI-powered tools in healthcare, including clinical decision support, quality monitoring, and data analytics applications.

• Master’s degree in Nursing, Healthcare Administration, or a related field.

• Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis.

• Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards.

• Project management experience, including leading cross-functional or multi-site initiatives.

• Proficiency in AI tools, DOMO, PowerBI, MS Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Forms, Slides).

What We Offer

• Competitive compensation

• Medical, dental, and vision insurance

• Short-term disability coverage

• Generous PTO and company-paid holidays

• Fully remote work environment

• Technology equipment provided

• Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide.

• Collaborative, mission-driven culture focused on patient outcomes and operational excellence