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Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. 

Manager Channel Analytics & Operations

What you will do

As a key member of the Channel Analytics and Operations team within US Value & Access (USV&A), the Channel Analytics Manager validates and analyzes wholesaler inventory and sales data, maintains wholesaler accounts, and supports accurate execution of channel processes. The role works closely with wholesalers, third-party vendors, lead analysts, and cross-functional partners to resolve data issues, support distribution fee payments and price actions, and maintain compliant, reliable reporting. This role will also aid in the project management of product launch activities across Contracts & Pricing Execution (CPE)

Key responsiblities

·    Validate wholesaler data — Perform daily validation and reconciliation of wholesaler inventory and sales submissions, including EDI 852 and EDI 867 data, and compare results with Amgen ex-factory sales and other relevant sources.

·    Resolve discrepancies and improve data quality — Work with wholesalers, third-party vendors, lead Channel analysts, and internal partners to investigate data issues, correct account or submission errors, reduce recurring discrepancies, and strengthen data integrity.

·    Maintain wholesaler accounts and contract data — Implement account and contract changes, monitor changes for operational feasibility, and support process updates needed to keep channel operations accurate and current.

·    Support wholesaler fee payments — Prepare, validate, and reconcile data used in quarterly wholesaler distribution fee payments; support monthly payment activities when applicable and ensure calculations are complete and accurate.

·    Support product launches — Assist in product launch project management ensuring seamless execution of product launch activities across CPE.

·    Maintain compliant operations — Follow applicable operational guidelines, government pricing sub-certification requirements, Sarbanes-Oxley controls, and other relevant policies. Support required reconciliations, reporting, and documentation.

·    Analyze and communicate results — Translate high-volume data and analysis into clear summaries, presentations, and recommendations that help team management and business partners make informed decisions.

·    Improve processes and systems — Identify opportunities to improve QA/QC methods, reporting, and operational processes. Collaborate with IT/IS to document requirements, investigate system defects, and support enhancements and process efficiencies.

·    Coordinate projects and partnerships — Participate in planned and ad hoc projects across Channel Management and Contract Operations. Build effective working relationships with segment teams, Trade, Pricing, Government Pricing, Finance, IS, vendors, and wholesalers.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.

Basic Qualifications

Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

OR

Master’s degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

OR

Bachelor’s degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

OR

Associate’s degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

OR

High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

·    Experience in channel operations, wholesaler data, contract operations, or a pharmaceutical or biotechnology environment.

·    Proficiency with Excel and other Microsoft Office tools; experience using Tableau or comparable reporting and analytics tools is preferred.

·    Strong analytical skills, attention to detail, and the ability to reconcile data while understanding the broader business issue.

·    Clear written, verbal, and presentation skills, including the ability to explain data findings and recommendations to different audiences.

·    Ability to manage multiple assignments, set priorities, meet deadlines, and take ownership of work from analysis through resolution with appropriate guidance.

·    Collaborative approach and sound judgment when working across a complex, cross-functional organization and with external partners.

·    Experience supporting projects, identifying process improvements, and translating business needs into practical operational or system requirements.

 Preferred Qualifications:

·    Experience in pharma/biotech with an emphasis in analytics and operations

·    Excellent communication skills, including building and delivering presentations and translating complex data/processes into clear, concise summaries across multiple systems

·    Strong strategic thinking and problem-solving: synthesizes information, navigates ambiguity, and enables actionable business analysis

·    Supervisory/people-management experience and demonstrated growth in responsibility and leadership

·    Strong financial acumen/background

·    Proven ability to lead multiple complex projects concurrently through completion

·    Effective collaborator in fast-paced, fluid, cross-functional, matrixed environments

·    High attention to detail and reporting accuracy while maintaining strong conceptual focus

·    Identifies and implements cross-functional process improvement opportunities

·    Applies sound judgment to support organization structure

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer. We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law.

We provide reasonable accommodations to applicants and employees with disabilities, consistent with legal requirements. Please contact us to request accommodation.

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