Manager, Client Financial Services

Role Overview

As a Manager, Client Financial Services, you will contribute to SIRVA BGRS’ success by holding responsibility for owning the financial relationship with the client and partnering with client services to deliver CFS services.  The Manager will be active in participation and management in all phases of the financial process including troubleshooting, implementing new processes, communicating and presenting to all levels within the organization, the client, and suppliers. The Manager may also directly oversee the US Domestic Payroll and Compensation Administration teams for their client portfolio.   

What You’ll Be Doing

• Tangible:
  • Complete end to end review of all processes and outputs
  • Maintain list of deliverables within the department database while ensuring that the team is signing off as appropriate
  • Management of team activities to ensure timely completion of all deliverables
  • Ensure accurate and timely billing in partnership with Client Accounting for compensation services
  • Ensure all key touch points are clearly documented
  • Confirm standard audit process and controls are followed
  • Ownership and oversight of the Expense Matrix, including policy updates and coordination of changes
  • Leads scheduled client meetings related to financial services, responsible for agenda topics, participants, etc.
  • People Manager Tasks:
    • Hiring/Interviewing
    • Performance Appraisals
    • Performance Management
    • PTO Approvals and Management
    • Participate in People Manager training from HR
    • Coaching and Development of Associates
  • SLA Stats as driven by client
  • Compile Team Metrics for Reporting
  • Participate in Client Financial Services team meetings, cross departmental meetings, conference calls and training as needed
  • Partner with billing resolutions team to resolve high level billing issues

• Intangible:
  • Act as business owner for client financial policies including but not limited to ensuring that the client’s policies are properly documented in any audit matrices and in our core systems
  • Provide support to team members by assisting in team development including communication skills to advance interaction with the client, Client Financial Services and Operations
  • Responsible for achieving business goals and objectives pertaining to operational effectiveness, productivity improvement, revenue generation and client retention
  • Promotes an environment of open communication, trust and respect and positive morale
  • Inspires team to perform at the highest levels and ensures that standard operational processes and practices are in place for their teams
  • Development of team in current roles and/or for future opportunities through proactive leadership, daily partnership and educational opportunities
  • Partnering across all areas within BGRS to ensure quality payroll service and resolution of issues
  • Development, implementation, monitoring and adjustment of quality audit strategies to ensure all deliverables are completed at the highest level possible

What You Bring to SIRVA BGRS

• Significant mobility experience across various financial functions, global compensation compliance preferred, tax knowledge a plus
• Bachelor Degree in Business or related Degree Preferred
• Strong ability to collaborate and contribute effectively in teams and across various divisions
• Strong written and verbal communication skills, with the ability to present in an articulate and professional manner
• Ability to develop creative and thoughtful solutions
• Ability to learn from mistakes and take preventative measures going forward
• Excellent organizational skills and ability to prioritize
• A team player and able to consider all views and opinions and delegate effectively
• Demonstrate cultural sensitivity and be able to operate effectively in a range of business and cultural environments
• Demonstrated ability to document and train process flows in a high volume environment
• Working knowledge of accounting software and secure data transmission methods preferred
• Strong leadership and managerial skills
• Demonstrated knowledge of gross up procedures and methodologies a plus
• Experience as a People Manager a plus

What SIRVA BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Manager, Client Financial Services
• Salary Range: $80,000 - $90,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects an existing vacancy within our organization.

#LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. 
 
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. 

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.