Licensed Insolvency Counsellor

What We Do: 

As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians. Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges. 

What We Value: 

At Bromwich+Smith, putting people first isn’t just an idea — it is embedded in our purpose and values and is central to our daily operations. This also means putting our employees first and supporting them. Our values include: People Come First, Committed in Heart and Mind, Succeed Together, Own It, Find a Better Way, and Do the Right Thing. 

The Opportunity

Job Title: Insolvency Counsellor (Licensed)
Location: Remote (Evenings and Weekends)
Reports To: Manager, Treasury Services
Employment Type: Full-Time

What You’ll Do

Summary
The Licensed Insolvency Counsellor supports clients in their financial recovery by delivering mandatory counselling sessions in accordance with the Bankruptcy and Insolvency Act (BIA) and OSB Directive 1R8. Through structured phone and video sessions, you will guide clients on money management, credit rebuilding, and long-term financial stability. This role requires strict adherence to regulatory standards, strong documentation practices, and the ability to manage a high-volume caseload while delivering a consistent, empathetic client experience.

Key Accountabilities

Insolvency Counselling
• Deliver BIA-mandated counselling sessions (first and second sessions) in full compliance with OSB requirements
• Build trust and rapport with clients through professional, empathetic communication
• Provide structured guidance on budgeting, financial behaviours, and credit rebuilding
• Assess client needs and provide referrals to external resources when appropriate
• Maintain a consistent daily caseload of counselling sessions
• Schedule and manage follow-up sessions within required timelines
• Complete all required e-filing and documentation accurately and on time

Compliance & Documentation
• Ensure full compliance with the BIA, OSB Directive 1R8, and CAIRP standards
• Maintain accurate, complete, and audit-ready client records
• Meet documentation accuracy and timeliness expectations (e.g., e-filing within 24–48 hours)
• Complete required professional development hours to maintain counsellor licensing

Collaboration & Client Support
• Work closely with Financial Wellness Partners, Licensed Insolvency Trustees, and internal teams
• Escalate complex cases or client concerns as required
• Contribute to a consistent, compliant, and client-focused counselling experience across all regions served

Ideal Candidate Qualifications

Licensing (Mandatory)
• Active Insolvency Counsellor designation in good standing under OSB requirements
• Meets all requirements under OSB Directive 1R8, including ongoing continuing education

Experience
• Proven experience delivering insolvency counselling sessions within a Licensed Insolvency Trustee environment
• Experience managing high-volume client interactions in a structured, compliance-driven setting

Functional Competencies
• Strong knowledge of BIA counselling requirements and financial rehabilitation principles
• Excellent communication and active listening skills
• Ability to deliver structured sessions with empathy and professionalism
• High level of accuracy and attention to detail in documentation
• Strong time management and ability to manage a full counselling schedule
• Comfortable using CRM systems and e-filing platforms
• Collaborative and accountable mindset

Why Should You Apply? 

You will be part of a growing and dynamic Insolvency firm. 
We offer on-the-job training with opportunities for growth and professional development. 
We offer a competitive base salary plus performance-based incentives. 
We offer amazing health, dental, vision, and paramedical benefits, a generous Flexible Spending Account, and a company matching group savings program. 
We have great time-off policies that include wellness days and paid vacation time. 

To protect our people, brand, and assets, as part of our selection process, all candidates must clear a criminal background check. 

B+S is an equal opportunity employer. 
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and a better experience for our clients. Whatever your identity, we will give your application fair consideration.