Lead Management Inside Sales Agent

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

POSITION PURPOSE

This role entails taking inbound phone calls from homeowners inquiring about Andersen products and services with the goal of turning the inquiry into leads for Andersen and Renewal. This role also includes making outbound phone calls to homeowners in response to web leads to determine the best solution for the homeowners' project and schedule appointments via a prescribed appointment-setting process.

POSITION RESPONSIBILITIES

• Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation.

• Taking inbound phone calls and make outbound calls to customers inquiring about Andersen products

• and services.

• Following communication “scripts” when handling different topics

• Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner

• Scheduling RbA appointments for replacement and remodeling lead inquiries

• Learning how to listen for common objects and utilize sales training to overcome them

• Meeting personal/team qualitative and quantitative performance targets

• Entering data into CRM system and using Mitel phone system

• Other duties as assigned by supervisor.

MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS

• Previous experience in a call center/customer service/sales role

• Strong phone and verbal communication skills along with active listening

• Integrity, teamwork, and problem-solving skills are essential for this role

• Ability to multi-task and manage time effectively

• Customer focused and adaptability to different personality types

• Strong computer/data entry skills; detail-oriented

• Ability to work successfully in a remote work environment while adhering to job and customer expectations

• High-speed internet, willingness to work varied shifts that change monthly

PAY RANGE:

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.