Lead Engagement Specialist

ROLE: This position is focused on Gym Launch. 

ABOUT THE ROLE:

Your role as a Lead Engagement Specialist is essential to our clients business as you help grow their facility. Countless individuals are terrified to walk in the door of a gym, so your duty is to be a guiding light to help them get out of their own way and step in the door. The Lead Engagement Specialist works to help move leads from various sources to our clients fitness facilities where the sales associates can help them make a decision on improving their health.

RESPONSIBILITIES:

• Manage All Leads from assigned clients In Highlevel.
• Properly follow up with all Leads from assigned clients.
• Must show tact when in conversation with prospects.
• Must never discuss price in during lead engagement.
• Must be persistent in your approach.
• Must follow proper documentation and reporting.
• Must properly communicate any issues, bottlenecks, or trends.

RESULTS:

• All leads are called twice within 5 minutes.
• All incoming text messages are replied to within 5 minutes.
• All Leads are tagged properly based on the situation
• A minimum 50% of Leads book an appointment
• A minimum 40% of Leads Show to the consultations
• All power dialers are cleared 2 times per day following the assigned call schedule.
• All scheduled callbacks are called at the appropriate time.

REQUIREMENTS:

• Must be high energy, positive, and compassionate toward others. 
• Must be a professional and a team player. 
• Must understand that these are our client’s businesses, reputations, and communities and in order to serve the clients, members, and businesses, you must be high performing. 
• Must LOVE providing an amazing experience to leads to guide them into a consult. 
• Must be quick to take action (under 5 minutes). 
• Must have a grasp of all technological aspects of our software systems. Must be detail-oriented and well-documented.