Lead Client Delivery - Create

The Lead – Client Delivery Create is responsible for overseeing day-to-day operational delivery and coordination of client projects in a fast-paced environment. This role manages all aspects of technical and creative projects—including planning, requirements gathering, execution, timelines, troubleshooting, and quality—while partnering closely with internal teams and external clients. The Lead applies a deep understanding of Ansira’s products and services to provide strategic recommendations, strengthen relationships, and drive process improvement to meet client objectives.

Duties/Responsibilities

• Responsible for managing day-to-day client deliverables on assigned accounts, including template management, asset and platform updates, print/fulfillment tasks, order processing, and inventory management, while overseeing junior associates’ workload as directed with Manager support to ensure accuracy and on-time delivery.
• Maintain strong client relationships and serve as the operational point of contact for assigned accounts.
• Oversee technical and creative projects from planning through execution, ensuring quality, functionality, and on-time delivery.
• Collaborate with cross-functional teams to set expectations, priorities, and deadlines; communicate client requests, concerns, and feedback effectively.
• Identify and report issues, research root causes, and drive resolution.  
• Prepare and maintain accurate documentation, including timelines, status reports, meeting agendas, and minutes
• Maintain client training and knowledge materials (e.g., job aids, FAQs, process maps) to support clients and end users.
• Demonstrate a strong understanding of Ansira’s products and services; provide recommendations to support client objectives
• Lead internal and external meetings, capture action items, and ensure follow-through.
• Train new team members and current team members on product and processes, be able to provide client- facing training as necessary.
• Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.
• Track and record work time against projects to support accurate forecasting and billing.

Required Skills/Abilities

• Strong project management skills; able to manage multiple projects and deadlines in a fast-paced environment.
• Excellent verbal and written communication; capable of summarizing complex details clearly for stakeholders.
• High attention to detail with strong analytical and problem-solving abilities.
• Exceptional organizational and time-management abilities; proven capacity to meet deadlines and adapt to changing priorities.
• Strong interpersonal skills; effective in working with cross-functional teams.
• Must be available for a flexible schedule to meet client advertising deadlines
• Quick learner with solid computer proficiency and ability to adapt to new software and applications rapidly.
• Ability to maintain accuracy and professionalism under high volume and pressure.
• Self-motivated, collaborative team player with a strong work ethic.
• Familiarity with marketing services, local/channel marketing programs, and/or print production/fulfillment preferred. 
• Minimal travel may be required.

Education and Experience

• Bachelor’s degree or equivalent experience in marketing, advertising, communications, business, or a related field. 
• 4+ years of work experience in advertising, client management, account management, or project management; experience in a SaaS or marketing services environment preferred. 
• Previous experience with print production and/or print fulfillment preferred. 
• Experience supporting US-based clients or global teams is a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.