Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're looking for a Knowledge Management Specialist to organize, maintain, and optimize our support knowledge assets. You'll develop strategies that make critical information accessible, create content that helps people solve problems, and ensure everything we publish is accurate, searchable, and ready for AI-powered systems. This role is all about turning institutional knowledge into practical, usable resources that support our global customers and teams.

More specifically, you will:

• Develop and implement knowledge management strategies that align with organizational goals and improve how we capture and share information.
• Create, organize, and maintain support content across multiple channels, including knowledge bases, documentation, FAQs, and training materials.
• Ensure all content is accurate, up-to-date, and optimized for AI systems, search engines, and user accessibility.
• Use analytics to track how knowledge assets perform and identify opportunities for improvement.
• Conduct regular content audits to maintain consistency, quality, and relevance across all materials.
• Collaborate with subject matter experts to capture and document institutional knowledge effectively.
• Leverage AI tools to improve document generation, maintenance workflows, and content discoverability.
• Identify knowledge gaps within the organization and develop solutions to address them.

What You Bring to Sovos

• Experience in knowledge management, technical writing, or content management — whether through a degree in Information Science, Technical Communication, or hands-on work.
• You know how to structure information for clarity and findability, whether you've done it in knowledge management, technical writing, or content management roles., and you understand how to structure information for clarity and findability.
• Strong writing and editing skills with strong attention to detail and the ability to translate complex information into clear, concise content.
• Experience with knowledge management systems, content management tools, and information architecture principles.
• Familiarity with AI content optimization, natural language processing, and comfort with AI-assisted workflows.
• Basic understanding of data analytics for measuring content performance and informing content strategy.
• Excellent communication and collaboration skills, with the ability to work across teams and extract knowledge from subject matter experts.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Health Insurance
• Life Insurance
• Monthly Meal Vouchers
• Gym Membership Subsidy

Equal Opportunity Employer
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

Ready to make your move?

We'd love to hear from you. Use the Apply button at the top of this page to submit your application