Knowledge Base Specialist, Operations Support

Job Title:

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

A knowledge base analyst gathers, organizes, analyzes, and maintains information within a company's knowledge base to improve decision-making, efficiency, and customer support. They collaborate with teams, develop documentation, analyze data to identify trends, and ensure the knowledge base is accurate, relevant, and easily accessible to users. This role can involve supporting the implementation of AI tools and evolving the organization's knowledge management practices.   They play a key role in ensuring that our frontline case managers have the ability to have key answers to complex issues at their fingertips.   Our guests deserve a seamless and consistent overall experience, and one that is best in class!

Job details:

• Content Management:

Creating, editing, organizing, and updating knowledge base articles, technical documentation, and other relevant content. 

• Data Analysis:

Gathering and analyzing data to identify trends, patterns, and areas for improvement within the knowledge base and overall knowledge management systems. 

• Collaboration:

Working with various teams, such as training, quality, product development, and IT, to ensure information flows accurately and meets their needs. 

• Quality Assurance:

Ensuring the knowledge base contains accurate, current, and customer-centric information. 

• Technology Support:

Supporting the evaluation and implementation of technologies, including AI tools, to enhance the functionality and effectiveness of the knowledge base. 

• User Support & Training:

Assisting users in accessing and utilizing the knowledge base, which can include training employees on knowledge management tools. 

Qualifications:

• Highschool diploma or GED.  

• At least 1-2 years of customer service experience; automotive industry experience is preferred.  

• Experience in writing material, proof reading, developing process documents and process flows

• Strong computer proficiency with the ability to navigate multiple applications.  

• Excellent written and verbal communication skills to effectively engage with customers.  

• A passion for the automotive industry with a propensity for problem-solving, while always maintaining a pleasant and professional manner 

• Ability to work both independently and within a team, demonstrating patience, attention to detail, all while a focus on multi-task efficiency 
  
   

What's in it for you:

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
In this role, we offer benefits that help support your unique lifestyle:
Base salary range of CAD 38,000 - 42,000 annually; pay rate will not be below applicable minimum wage
Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

The deadline to apply for this position is September 25, 2026. This position is for an existing, immediate vacancy, and we are seeking to fill this role with an individual who can start as soon as possible.
 

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Disclaimer    

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements: 

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE