Key Account Manager Mid-Market - Pool

As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling 360Learning’s customer growth and retention engine. You will join a team focused on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies.

You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a focus on identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions. 

At 360Learning, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, revenue generation, and operational excellence. Your mission is to build scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform. Therefore, your successful automatization processes will also help shape globally the entire KAM team. 

As a transversal role, you will work closely with Client Success Partners, Revenue Operations, Marketing, and internal experts (digital pedagogy, platform structuring, IT) to deploy automated engagement strategies, optimize renewal processes, and generate upsell opportunities efficiently across your portfolio.

We are eager to retain the best talent in our teams, and we encourage internal mobility after 2–3 years of continuous success to build fulfilling career paths. This role offers strong growth opportunities toward strategic account management, revenue operations, or large account ownership positions.

• Become a Trello expert and get familiar with our product

• Learn to navigate Convexity, our working environment

• Meet the different teams at 360Learning

• Understand our customer lifecycle and renewal processes 

• Take ownership of you 150+ clients portfolio of existing customers

• Segment and prioritize accounts using scalable tiering strategies

• Identify automation opportunities to drive renewals and upsells

• Work closely with Client Success Partners to collect customer insights and engagement signals

• Launch automated campaigns and structured outreach sequences

• Prepare scalable account review frameworks to identify growth opportunities

• Contribute to the generation of renewal and expansion pipeline across your portfolio

• Conduct presentations and demonstrations of 360Learning when required

• Optimize renewal and upsell workflows through process improvements and automation

• Ensure accurate reporting and forecasting with your coach and Revenue teams

• Analyze customer usage data to proactively identify expansion opportunities and churn risks

• Build repeatable playbooks to improve portfolio performance at scale

• Consistently contribute to ARR growth targets through scalable account management initiatives

• Lead business negotiations for selected opportunities

• Own and optimize the renewal strategy for your portfolio

• Drive upsell generation through automated and data-driven engagement plans

• Manage customer business relationships at scale while maintaining a high-quality customer experience

• Continuously improve operational efficiency and account coverage models.

• Become a key contributor to the company’s retention and expansion strategy

• Exceed your targets and contribute to the evolution of scalable customer growth strategies at 360Learning.

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!