Key Account Manager (Data Center Colocation Relationships Required))

Overview

Shermco Industries:

Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Additionally, our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical, all done with an emphasis on safety and client service. Shermco is ISO certified, a member of EASA, AWEA, PEARL and is accredited by NETA, PEV, SKF & ANAB. Shermco Industries is a founding member of NETA and has one of the largest field services divisions in the industry.

Position Summary:

The Key Account Manager (KAM) builds long-term, high-level relationships with a Shermco’s most vital clients in the colocation data center segment. You will act as the primary point of contact and strategic advisor, responsible for driving revenue growth, identifying up-sell opportunities, ensuring high satisfaction, and negotiating contracts to maximize client retention and value in the following accounts:Digital Reality, Compass, Aligned Data Centers, QTS, Powerhouse. Ideally we want someone in Kansas City, MO but we will also consider Austin TX, Richmond VA, Dallas TX or anywhere in the Midwest. 

 50% US Travel

Responsibilities

• Strategic Relationship Management: Establishing trust with key stakeholders to secure long-term partnerships.
• Customer Advocacy & Growth: Understanding client needs to propose solutions that ensure their success and expand account value.
• Internal Liaison: Serving as the key link between clients and internal teams (marketing, sales, support) to meet deadlines.
• Contract Negotiation & Forecasting: Negotiating contracts, managing budgets, and preparing regular reports on account progress.
• Problem Resolution: Acting as the first point of escalation to solve issues and maintain satisfaction.
• Executive Interaction: Hold meetings with c-level executives externally and internally

Qualifications

Required Skills and Qualifications

• Proven experience as a Key Account Manager or in a regional account manager role.
• Colo data center experience with one or more of the following: (Digital Reality, Compass, Aligned Data Centers, QTS, Powerhouse). 
• Experience selling electrical or related enginering services 
• Education: Bachelor’s degree in Business Administration, Marketing, or relevant field.
• Communication & Negotiation: Excellent interpersonal skills with the ability to build rapport and negotiate effectively.
• Analytical Skills: Proficiency in analyzing sales data and tracking KPIs to inform strategies.
• Tools: Experience with CRM software (e.g., Salesforce) and Microsoft Office Suite.

Key Competencies

• • Goal-Oriented: Focused on reaching sales targets and expanding company revenue.
  • Strategic Planning: Ability to create long-term account strategies.
  • Multitasking: Managing multiple high-value accounts simultaneously.
  • Executive Presence: Able to interface with executives effectively and confidently.

Pay Range