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AI Summary
The Key Account Manager is responsible for managing strategic accounts, driving revenue growth, and identifying new business opportunities within industrial chemical markets. They collaborate with internal teams to deliver value-add solutions and ensure high levels of customer satisfaction through personalized service.
At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.
We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands.
Join Our Team and Help Us Build a Stronger, Safer, Better World.
It’s Better with Bakelite.
Key Account Manager
- Culture Creator: Through cross-functional collaboration and leadership, a KAM will have a unique opportunity to enhance the day-to-day experience of the Bakelite team.
- Enhancing Customer Satisfaction: Through personalized service and effective problem-solving, KAMs ensure clients receive the best possible experience, fostering loyalty and trust.
- Business Development: Add value and grow market share through identification, development and closure of leads with new and existing customers.
- Promoting Innovation: By understanding client needs and market trends, KAMs influence product development and improvements, driving innovation within key consumer industries.
- Supporting Sustainable Practices: KAMs advocate for and implement environmentally friendly solutions and practices, promoting sustainability across several industries.
What does a Typical Day Look Like? Here are your primary responsibilities:
- Collaboration: Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients.
- Client Relationship Management: Build and maintain strong, customer centric relationships with key strategic accounts. Foster multi-level relationships between Bakelite and customers. Contract with strategic customers.
- Account Growth: Identify opportunities for growth within the market, as well as existing accounts, and develop strategies to capitalize on them. Develop key account plans for review with commercial team and leadership.
- Sales and Revenue: Achieve sales targets and drive revenue growth through effective account management, managing market dynamics against Bakelite needs and capabilities.
- Pricing Excellence: Accountability for timely price updates and communication, collaboration with sales coordinators, customer excellence, and supply chain, and execution on pricing initiatives to meet business plans.
- Market Analysis: Stay updated on industry trends, market conditions, and competitor activities to provide strategic insights.
- Problem Solving: Address client issues and concerns promptly and effectively, ensuring high levels of customer satisfaction. Responsiveness is critical.
What is Needed to be Successful in this Role (Required Skills/Abilities):
Minimum Qualifications
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Preferred Qualifications
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Education Requirements
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We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.
In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years or age, willing to take a drug test, submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies. Candidates are required to have unrestricted authorization to work in the United States. This company participates in E-Verify. For additional details, click HERE.
If currently an employee of the Company, you must have satisfactory work performance. Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to an employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.
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