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AI Summary
Provide internal IT support by managing user provisioning, SaaS tools, and troubleshooting connectivity and productivity app issues. Support security initiatives including SOC 2 compliance efforts and internal documentation while growing into AWS cloud operations.
Power Our Helpdesk. Grow Into Our Cloud.
Junior Systems Administrator
Location: Fully Remote (USA)
About WhatConverts
WhatConverts is a B2B SaaS company specializing in marketing attribution and lead tracking solutions. We empower businesses to make data-driven decisions by providing deep insights into their marketing campaigns and helping them understand what drives conversions. As a remote-first company, we foster a mission-focused and performance-driven culture, valuing integrity, initiative, and innovation.
Position Overview
At WhatConverts, we’re looking for a motivated Jr. Systems Administrator who’s excited to grow beyond traditional IT support and into cloud infrastructure and security operations.
This is more than a helpdesk role; it’s an opportunity to work directly alongside senior infrastructure and security leadership at a fast-growing SaaS company while building hands-on experience with modern cloud environments, compliance, and internal operations.
What you’ll do:
- Be the go-to support partner for internal IT and account access requests
- Provision users, manage devices, and maintain SaaS tools and permissions
- Troubleshoot VPN, MFA, browser, and productivity app issues
- Support security initiatives, SOC 2 compliance efforts, and internal documentation
- Help manage SaaS renewals, licensing, and operational workflows
Where You’ll Grow
As you build trust and experience, you’ll expand into:
- AWS cloud support and infrastructure operations
- Security monitoring and alert triage
- SOC 2 evidence ownership and customer security questionnaires
- Vendor risk reviews and cloud maintenance tasks
- Greater ownership across security and systems operations
What we’re looking for:
- 1–3 years of IT support, helpdesk, or junior systems administration experience
- Familiarity with tools like Google Workspace, Slack, password managers, MDMs, or similar SaaS platforms
- Understanding of SSO, MFA, and access management basics
- Strong communication skills and a service-oriented mindset
- Self-driven, security-minded, and comfortable working remotely
Bonus Points:
- Exposure to AWS or cloud certifications in progress
- Experience with tools like Rippling, Duo, Datadog, Secureframe, or OpenVPN
- Familiarity with SOC 2 or customer security questionnaires
If you’re someone who loves solving problems, helping teammates, and wants a long-term path into cloud and security operations, we’d love to meet you.
Company Benefits/Perks:
- Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return.
- Immediate Impact: From day one, take ownership of projects and make a direct impact.
- Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance.
- 401k with 5% Match: Secure your future with immediate vesting.
- Employee Support: Access counseling, legal, and debt management services through our EAP.
- Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters.
- Parental & Bereavement Leave: Paid leave for life’s important moments.
- Volunteer Day: Give back with an annual volunteer day.
- Diversity & Inclusion: Join a positive, supportive, and inclusive workplace.
- Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.
Before you apply you should:
- Learn about our team
- Read about what makes us different or watch a product overview
- Read our reviews on G2
If you're passionate about working in a dynamic, fast growing company with smart colleagues and opportunities for development, come grow with WhatConverts.
WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.
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