Translate business goals into technical requirements, milestones, and ownership, and manage delivery planning, prioritization, risks, and capacity. Lead releases and production deployments end to end, coordinate across technical and business teams, improve delivery quality, and report progress to leadership.
The Customer Success Manager will partner with clients from onboarding through expansion to ensure they maximize value from the platform. They will monitor account health, provide strategic training, and serve as the primary point of contact to drive retention and growth.
Lead a sales team while directly contributing to outbound sales growth. Refine sales strategies and coach team members to achieve revenue goals.
