Junior Product Manager

Client Overview

Our client is a distinguished pioneer in the CPaaS (Communication Platform as a Service) industry, recognized for over two decades of innovation in bridging digital communication gaps. Since 2001, they have stood as a beacon of authority and approachability in the EMEA region, offering cutting-edge omnichannel solutions and Tier-1 connectivity. They are not just a technology provider; they are architects of communication dedicated to fostering meaningful connections that transcend digital barriers for businesses globally.

Overview

We are seeking an aspiring and analytical Junior Product Manager to support the lifecycle of next-generation communication solutions. In this role, you will bridge the gap between technical engineering and business strategy, ensuring the seamless delivery of innovative CPaaS products. You will assist in requirements gathering, backlog management, and market analysis, working intimately with cross-functional teams to align product development with overarching business goals. This is an ideal role for a driven individual looking to build a career in high-tech product management.

Key Responsibilities

Product Lifecycle & Strategy

• Requirements Management: actively assist in gathering, documenting, and refining product requirements from stakeholders to ensure clarity and feasibility.

• Backlog Optimization: Support backlog grooming sessions, ensuring tasks are prioritized effectively to align with product roadmaps and sprint objectives.

• Strategic Alignment: Participate in cross-functional meetings to ensure product strategies are consistently aligned with broader business goals.

Market Intelligence & Data

• Market Research: Conduct foundational market research and competitor analysis to provide actionable insights for product improvement and innovation.

• Performance Tracking: Monitor product performance metrics and assist in preparing detailed reports for senior stakeholders using data analysis tools.

• Trend Awareness: Stay updated on CPaaS trends, emerging technologies, and customer feedback to contribute fresh ideas for innovative solutions.

Cross-Functional Collaboration

• Team Synergy: Collaborate proactively with Engineering, UX, Sales, and Marketing teams to ensure product requirements are communicated clearly and executed efficiently.

• Operational Support: Provide administrative and operational support to the product management team, helping to resolve bottlenecks and maintain momentum.

Skills & Experience

Professional Background

• Education: Bachelor’s degree in Software Engineering, Computer Engineering, Telecommunications Engineering, Computer Science, or a related field.

• Experience: 0–2 years of experience in product management or related fields (experience in CPaaS or SaaS industries is highly preferred).

Technical Competencies

• Industry Knowledge: Understanding of SaaS and CPaaS business models (subscription vs. pay-as-you-go). Familiarity with core technologies like APIs, SMPP, HTTP, WebRTC, and cloud communication tools (SMS, Voice, Video) is a distinct advantage.

• Agile Proficiency: Basic understanding of the product development lifecycle and Agile/Scrum frameworks.

• Tooling: Experience with management tools like JIRA, Confluence, or Trello.

• Data Analysis: Foundational skills in analyzing metrics using tools such as Google Analytics or Tableau.

Personal Attributes

• Customer-Centric Mindset: The ability to think from the end-user perspective, identifying and addressing customer pain points effectively.

• Articulate Communicator: Effective verbal and written communication skills to bridge the gap between technical teams and non-technical stakeholders.

• Collaborative Spirit: A strong team player capable of working cross-functionally to achieve collective goals.

• Continuous Learner: A commitment to self-improvement, staying ahead of industry curves and product knowledge.

What We Offer

• A high-impact entry-level role within a leading industry innovator.

• Exposure to state-of-the-art telecommunications and cloud technologies.

• A flexible working environment with options for office-based or remote work.

• A collaborative culture that prioritizes professional growth and mentorship in product management.