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The specialist will handle incoming hotline calls, perform initial troubleshooting, and document incidents within the ticketing system. They are also responsible for escalating critical issues to technical teams and ensuring adherence to SLA requirements.
ELEKS Customer Support Office is looking for a Hotline Support Specialist in Poland, Germany, or other EU countries.
ABOUT CLIENT
ELEKS is starting a new collaboration with University Medicine in Germany. The project focuses on the digital transformation of the public website and intranet, including the introduction of a new content management system, migration of existing content, and transition into ongoing service operations.
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