[Job - 29914] Support Analyst Mid, Brazil

At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.

With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.

We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.

At CI&T, we are seeking a highly skilled and motivated Support Analyst Mid to join our team in Brazil. You will contribute to an innovative project in a collaborative, innovative, transforming, and multicultural environment.

Position Overview:

As a Support Analyst Mid, you will play a vital role in our Global Sustain team, supporting our client's applications, which are recognized internationally. You will engage directly with the client, offering a unique opportunity to enhance your English skills daily while ensuring high-quality service and operational improvement.

Key Responsibilities:

• Provide Level 2 (L2) service support and troubleshoot incidents efficiently.
• Collaborate with the Global Sustain team to enhance client applications.
• Investigate incidents and analyze logs to identify root causes and implement solutions.
• Communicate effectively with team members and clients to ensure clarity and understanding.
• Proactively seek solutions to prevent recurrence of known issues.
• Utilize your autonomy to contribute to process improvements and client-related challenges.
• Maintain a positive team environment, embracing new challenges and continuous learning.

Required Skills and Qualifications:

Must-have Skills:

• Advanced proficiency in English.
• Knowledge of ITSM / ITIL.
• Familiarity with ServiceNow.
• Strong capability for incident investigation.
• Proficient in analysis and interpretation of logs.
• Experience in querying databases.

Nice-to-have Skills:

• Experience in using and creating service scripts.
• Familiarity with supporting complex technical solutions from multiple suppliers.
• Experience with React Native.

At CI&T, we are driven by Collaboration, Innovation, and Transformation, and we leverage AI to empower our teams and enhance client experiences. Join us to make a meaningful impact and grow your career in a dynamic environment that values your contributions.

#LI-CI

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;

-Profit Sharing and Results Participation (PLR);

-Life insurance

-Continuous learning platform (CI&T University);

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.