The Senior Account Director is responsible for opening new accounts, cultivating client relationships, and driving business growth within the Digital BPM Services landscape. They will collaborate with sales and solution leads to create account plans, deliver pitches, and provide innovative solutions tailored to client requirements.
Job Description
Senior Account Director Senior Manager – Client Services In this position, you will be responsible for client interfaces within an account or group of accounts and is responsible for new account openings. They work closely with the new account CSG, MCO’s and account team and are responsible for opening the new logo’s business growth and client management. We’re looking for a self-motivated candidate who is passionate and understands the Digital BPM Services & Technology landscape/trends. As part of our MFG segment business, you will play a key role in helping open new accounts /logo’s building and cultivating relationships and farming opportunities within existing accounts. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients’ business needs.
Responsibilities:
Responsible for opening new accounts /Logos for BPM Services
Work closely with IL & BPM CSG leadership, Account Manager’s to create an account plan, business development focused POV’s working with Sales and Solutions leads
Farming of designated Accounts
Attracting new clients by innovating and leading the Sales conversations process for the business
Taking ownership on working on Client POV’s for F&A, Supply chain, Procurement, HRO working with Sales & Solutions leads customized for client requirements
Working with senior Sales & CSG leaders to identify and manage company risks that might prevent growth
Identifying and researching opportunities that come up in new and existing markets
Preparing and delivering pitches and presentations to potential new clients Combining efforts and fostering a collaborative environment within the business as a whole
Communicating with clients to understand their needs and offering solutions to their problems
Creating positive, long-lasting relationships with current and potential clients
Basic Qualifications:
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
14+ years of experience, with strong sales/relationship management/account management experience within the BPM industry
Preferred Qualifications:
Consultative selling
Upsell/Cross sell
Strong client presentation & communication skills
Relationship Management
Networking skills with reach out focus.
Independently navigate through the systems, processes and technology understanding.
Forthcoming in bringing new ideas / innovative ways of working.
Strong governance orientation
Go getter and always willing to learn, collaborate with cross functional teams
Proposal making skills.
Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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