Italian-Speaking Transportation Customer Experts - Work Remote In Greece

Italian-Speaking Transportation Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in rewarding roles throughout Europe, offering comprehensive support at every stage of the candidate journey. At Mercier Consultancy Group, we believe that the right opportunity — matched with the right person — has the power to transform careers and lives.

Job Overview

Mercier Consultancy Group is thrilled to present an exceptional opportunity for Italian-speaking professionals seeking an Italian-Speaking Transportation Customer Experts position in Greece. In this dynamic remote role based within Greece, you will serve as the primary point of contact for Italian-speaking customers within the transportation industry, delivering outstanding support across logistics, freight, passenger services, and transport operations. This is your chance to build a meaningful career in the fast-paced transportation sector while enjoying the remarkable lifestyle that jobs in Greece have to offer — all with the full backing of a globally recognised recruitment partner.

Key Responsibilities

• Provide professional, timely, and empathetic customer support to Italian-speaking clients across all transportation-related enquiries, including bookings, shipments, routes, and schedules
• Handle inbound and outbound communications via phone, email, and live chat, ensuring every customer interaction reflects the highest standard of service within the transportation industry
• Assist customers with tracking shipments, resolving delivery delays, and coordinating with logistics and transport teams to ensure seamless end-to-end service
• Investigate and resolve complaints related to transportation services — including freight damage, missed connections, or incorrect billing — with professionalism and urgency
• Accurately log all customer interactions, case updates, and resolutions in the company's CRM system, maintaining meticulous records in line with transportation industry standards
• Liaise effectively with internal departments such as operations, dispatch, and logistics coordination teams to facilitate swift resolution of complex transportation queries
• Educate customers on available transportation services, company policies, pricing structures, and relevant regulatory information applicable to their region
• Contribute to team performance goals by consistently meeting or exceeding key performance indicators, including customer satisfaction scores and first-call resolution rates

Requirements

• Native or fluent Italian language skills — both spoken and written — are essential for this role; all customer communications will be conducted in Italian
• Valid EU passport (mandatory for employment eligibility)
• Previous experience in customer service, ideally within the transportation, logistics, freight, or travel industry, is highly advantageous
• Strong communication, problem-solving, and conflict-resolution skills, with the ability to remain calm and solution-focused in high-pressure situations
• Comfortable working with digital tools, CRM platforms, and standard office software; the ability to learn new transport management systems quickly is a plus
• A proactive, customer-first mindset with excellent attention to detail and a genuine commitment to delivering outstanding service in every interaction

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise in the transportation customer service field
• Fully Paid Training to equip you with all the knowledge and tools needed to excel in your role from day one
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package — including return flight, hotel accommodation upon arrival, and airport transfer — so your move to Greece is completely stress-free
• Monthly Performance Bonus rewarding your dedication and results within the transportation industry
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability and reward
• A supportive, multicultural remote working environment with clear career progression opportunities
• And Much More...

Life in Greece

Greece is widely regarded as one of the most captivating and rewarding countries in Europe to live and work in. With over 300 days of sunshine per year, a coastline stretching thousands of kilometres, and a cultural heritage that spans millennia, Greece offers an unparalleled quality of life that is simply difficult to match elsewhere. From the vibrant energy of Athens to the tranquil beauty of the Greek islands, life in Greece blends ancient history with modern comforts in a way that inspires and enriches every day. For Italian-speaking professionals exploring new jobs in Greece, this is a destination that truly delivers on every level.

Beyond its breathtaking scenery, Greece is celebrated for its world-renowned cuisine, warm and welcoming people, and an affordable cost of living that allows professionals to enjoy a premium lifestyle without compromise. Whether you are savouring fresh seafood by the Aegean Sea, exploring ancient ruins at the weekend, or simply enjoying a leisurely coffee in a sun-drenched piazza, Greece has a way of making every moment feel extraordinary. For those considering the Italian-Speaking Transportation Customer Experts position in Greece, this role offers far more than just a job — it is a gateway to an entirely new and enriching chapter of life in one of Europe's most beloved destinations.

How to Apply

If you are a fluent or native Italian speaker with a passion for delivering exceptional customer experiences in the transportation industry, we want to hear from you. This is a rare and exciting opportunity to advance your career through one of the most sought-after Italian-speaking jobs in Greece, supported by a team and a company that is genuinely invested in your success. Do not miss your chance to join a world-class organization, enjoy an outstanding benefits package, and experience the very best that life in Greece has to offer. Click Apply Now to submit your application and take the first step towards an extraordinary new career with Mercier Consultancy Group — we look forward to welcoming you.