Italian-Speaking Customer Experts for Dyson - Work Remote In Greece

Italian-Speaking Customer Experts for Dyson

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing skilled professionals in roles that align with their language abilities, career ambitions, and lifestyle goals — ensuring every placement is a perfect fit for both candidate and client. At Mercier Consultancy Group, we don't just fill positions; we build careers and shape futures.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for Italian-speaking professionals to join Dyson — one of the world's most iconic and innovative brands in the consumer electronics industry — as Italian-Speaking Customer Experts. This is a fully remote position based within Greece, offering Italian speakers the chance to represent a globally recognised consumer electronics brand while delivering premium customer experiences to Italian-speaking clients. If you are passionate about technology, consumer electronics, and delivering exceptional support, the Italian-Speaking Customer Experts for Dyson position in Greece is your next career milestone.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers, providing expert assistance across Dyson's full range of consumer electronics products — including vacuum cleaners, air purifiers, hair care devices, and lighting solutions.
• Diagnose and resolve product-related queries, technical issues, and complaints efficiently and professionally, ensuring customer satisfaction at every touchpoint.
• Guide Italian-speaking customers through product usage, maintenance tips, and troubleshooting steps specific to Dyson consumer electronics devices.
• Process customer orders, returns, warranty claims, and replacements in accordance with Dyson's consumer electronics service standards and policies.
• Maintain accurate and detailed records of all customer interactions using CRM systems, ensuring data integrity and seamless service continuity.
• Proactively educate customers about new Dyson product launches, promotions, and innovations within the consumer electronics space, driving brand loyalty and customer engagement.
• Collaborate with internal teams to escalate complex technical issues and ensure timely, high-quality resolutions for Italian-speaking clients.
• Consistently achieve or exceed individual performance targets, including customer satisfaction scores, response times, and quality benchmarks set by the consumer electronics client.

Requirements

• Native or fluent Italian language skills (both spoken and written) are mandatory for this role — all customer interactions will be conducted exclusively in Italian.
• Valid EU passport or applicable EU residency documentation (mandatory).
• Strong interest in consumer electronics, technology, and innovative lifestyle products, with an ability to communicate technical information clearly and confidently.
• Previous experience in customer service, technical support, or a client-facing role within the consumer electronics or related industry is highly advantageous.
• Proficiency in English at a working level, sufficient for internal communication and training purposes.
• Excellent communication, problem-solving, and interpersonal skills, with a customer-first mindset and a genuine passion for delivering outstanding service.
• Ability to work independently and efficiently in a fully remote environment, with reliable internet connectivity and a suitable home workspace based within Greece.

Benefits

What We Offer

• Competitive Monthly Salary tailored to your experience and expertise in the consumer electronics support sector.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to customer excellence.
• 2 Extra Salaries Per Year — a 13th and 14th salary — reflecting our commitment to rewarding loyalty and outstanding performance.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece.
• Fully Paid Professional Training on Dyson's consumer electronics product portfolio, customer service methodologies, and internal systems.
• Comprehensive Health Insurance coverage from day one.
• A fully remote working arrangement within Greece, offering flexibility and an outstanding work-life balance.
• Career development opportunities within a prestigious international firm and a globally recognised consumer electronics brand.
• And Much More — join a team that truly values its people and invests in their long-term success.

Life in Greece

Choosing to build your career through an Italian-speaking job in Greece means far more than a professional opportunity — it means embracing one of Europe's most breathtaking and culturally rich countries. Greece is renowned worldwide for its Mediterranean climate, with over 300 days of sunshine per year, stunning coastlines, ancient historical landmarks, and a warmth of culture that makes international professionals feel at home almost immediately. Whether you are exploring the vibrant streets of Athens, relaxing on the crystalline beaches of the Aegean, or discovering ancient ruins that shaped the course of Western civilisation, Greece offers an unparalleled quality of life that few countries in Europe can rival.

For Italian-speaking professionals considering jobs in Greece, the country presents an incredibly welcoming environment, with a thriving international community, world-famous Mediterranean cuisine, and a cost of living that allows you to truly enjoy your earnings. Greece's warm and sociable culture makes it easy to integrate, build friendships, and feel part of something larger than just a workplace. Those taking up the Italian-Speaking Customer Experts for Dyson position in Greece will find that relocating here is not a compromise — it is an upgrade, both personally and professionally. Greece truly has something extraordinary to offer everyone who arrives on its shores.

How to Apply

If you are an Italian-speaking professional ready to take the next exciting step in your career within the consumer electronics industry, we encourage you to seize this outstanding opportunity without delay. The Italian-Speaking Customer Experts for Dyson position in Greece is a rare chance to combine premium career growth, an exceptional benefits package, and an enviable Mediterranean lifestyle — all in one remarkable role. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps. We look forward to welcoming you to our network and helping you begin this exciting new chapter. — Mercier Consultancy Group