Italian Reservations Agent | Tourism Industry - Work In Athens, Greece

Italian Reservations Agent | Tourism Industry

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a proven track record of placing multilingual professionals in premium roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and rewarding recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you're proud of.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused professional to take on the Italian Reservations Agent | Tourism Industry position in Greece — one of the most vibrant and culturally rich destinations in the world. In this role, you will be the vital link between Italian-speaking travellers and an exceptional portfolio of tourism services, ensuring every booking experience is seamless, personalised, and memorable. If you are passionate about travel, fluent in Italian, and looking for Italian-speaking jobs that combine career growth with an extraordinary lifestyle, this is the opportunity you have been waiting for.

Key Responsibilities

• Handle inbound and outbound reservation enquiries from Italian-speaking clients across multiple tourism channels, including phone, email, and live chat
• Process bookings for hotels, travel packages, tours, and other tourism products accurately and efficiently within internal reservation systems
• Provide Italian-speaking customers with detailed information about available tourism offerings, pricing, availability, and special promotions
• Proactively upsell and cross-sell relevant tourism services and packages to enhance the customer experience and drive revenue
• Manage booking amendments, cancellations, and special requests in a professional and timely manner, always prioritising guest satisfaction
• Collaborate closely with tourism operations, sales, and customer service teams to ensure a consistent and high-quality end-to-end travel experience
• Resolve customer complaints or concerns related to reservations with empathy and efficiency, escalating complex issues when necessary
• Maintain accurate records of all customer interactions, bookings, and correspondence in accordance with company standards and GDPR guidelines

Requirements

• Native or fluent Italian language skills (spoken and written) are essential for this role
• Valid EU passport or EU work authorisation (mandatory)
• Previous experience in reservations, customer service, or a tourism-related role is highly advantageous
• Strong communication and interpersonal skills with a genuine passion for delivering outstanding customer experiences in the tourism sector
• Proficiency in English at a conversational or higher level for internal communication purposes
• Comfortable working with reservation management systems, CRM platforms, and standard office software
• A proactive, detail-oriented mindset with the ability to manage multiple bookings and priorities simultaneously in a dynamic tourism environment

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and skills
• Fully Paid Training to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and results
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, in line with Greek employment standards
• A supportive, multicultural, and professionally stimulating work environment in the heart of Athens
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most extraordinary ways of life. Greece is a country where ancient history and vibrant modern culture exist side by side — from the iconic landmarks of Athens and the sun-drenched islands of the Aegean, to lively neighbourhoods filled with music, art, and world-famous Mediterranean cuisine. With over 300 days of sunshine per year, a warm and welcoming local community, and a cost of living that allows you to truly enjoy your earnings, Greece offers a quality of life that is simply unmatched across the continent. Whether you spend your weekends exploring ancient ruins, sailing between islands, or relaxing on some of Europe's most beautiful beaches, life in Greece is an adventure in itself.

For professionals considering Italian-speaking jobs abroad, Greece represents the perfect balance of exciting career opportunity and genuine lifestyle enrichment. The food culture in Greece alone is reason enough to make the move — from fresh seafood and mezze platters to handmade pastries and locally pressed olive oil, every meal is a celebration. Athens, as the capital city, offers a thriving expat community, excellent public transport, a rich arts and entertainment scene, and the kind of warm hospitality that makes settling into a new country feel effortless. With jobs in Greece becoming increasingly attractive to multilingual professionals across Europe, there has never been a better time to take the leap and join the Mercier Consultancy Group family in one of the world's most beloved destinations.

How to Apply

Are you ready to take your career in tourism to new heights while living and working in one of Europe's most iconic destinations? If you are a fluent Italian speaker searching for a rewarding Italian Reservations Agent | Tourism Industry position in Greece, we want to hear from you today. Click Apply Now to submit your application and take the first step towards an exciting new chapter — Mercier Consultancy Group will guide you every step of the way, from your first interview to your first day in Athens. We look forward to welcoming you to our team.