IT Support Specialist- Remote

IT Support Specialist

WhiteWater Express Car Wash | Full-Time | Remote | $55k-$65K
 

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.
 

Position Overview

We are currently seeking an IT Support Specialist. This role plays a key role in keeping our stores running smoothly. In this position, you’ll provide remote support to our locations, helping team members with hardware, software, and POS systems. You’ll be the go-to problem solver for network, device, and application issues, ensuring minimal downtime and maximum efficiency.

If you enjoy troubleshooting, delivering quick solutions, and supporting people so they can focus on serving customers, this role is a great fit. You’ll also manage support tickets and monitor service levels to make sure every request gets the attention it deserves.

Key Responsibilities

• Respond to IT support requests via phone, chat, and MaintainX system. Ensure all issues are addressed and documented in MaintainX.
• Troubleshoot all IT systems, POS, networking, and business application issues.
• Assist with hardware setup, replacements, and software updates.
• Document resolutions and escalate complex problems when needed. Ensure all wash down issues are resolved in a timely manner. 
• Maintain a high standard of customer service with store staff.
• Provide remote IT support 100%
• Assist with IT projects as needed.
• Perform other duties as assigned.

• Minimum of a high school diploma (or equivalent) and 3 years of experience in an IT support role.  However, a combination of experience and/or education will be taken into consideration.  
• Must possess knowledge of controls systems, low voltage, networking and camera systems.
• Strong knowledge of network infrastructure, POS systems, and advanced IT hardware and software. 
• Must possess excellent communication, interpersonal, and problem-solving skills.
• Proficient with Microsoft Office Suite, Gmail or related software.

Benefits 

• Salary ranging from $55,000 to $65,000 (based on experience)
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!