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AI Summary
Manage incoming calls and address customer inquiries while maintaining accurate call logs and records. Collaborate with team members to ensure smooth workflow and adhere to HIPAA and PHI confidentiality guidelines.
Overview
This position is responsible for managing incoming calls, addressing customer inquiries, and providing excellent customer service. This position requires a keen ability to handle high call volumes and multitask effectively.
Responsibilities
- Promptly and professionally answer incoming calls, ensuring excellent customer service.
- Assist customers with inquiries, resolve issues, and direct calls to the appropriate departments when necessary.
- Maintain accurate and up-to-date call logs and customer records.
- Collaborate with team members to ensure smooth communication and workflow.
- Must take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
- Emphasize customer service in all aspects of operations.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- Reacts positively to change and performs other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Previous experience in a phone operator or customer service role preferred.
- Excellent customer service skills.
- Advance working knowledge of Microsoft Outlook and Excel required.
- Excellent communication skills with a professional and family demeanor.
- Ability to organize and complete work in a timely manner.
- Ability to problem solve independently and/or on a team.
- Ability to work independently and with other team members.
- Ability to function in stressful situations with high volume of calls.
- Excellent interpersonal, oral, and written communication skills.
- Must be detail oriented and self-motivated.
- Anticipate needs in a proactive manner to increase satisfaction.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
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