IT Support Engineer L1.5 - PH
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AI Summary
WE'RE HIRING FOR AN IT SUPPORT ENGINEERL 1.5 in PHILIPPINES
Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a skilled and proactive IT L2 Remote Support Engineer to provide advanced technical support, manage devices through Microsoft Intune, and ensure the reliability, security, and performance of IT infrastructure in a remote environment. Join us for a rewarding career in a supportive, family-like workplace where you’ll have the opportunity to grow your technical expertise while making a real impact.
Clients in 190+ Countries 6,000+ Engineers 200+ Enterprise Clients
We foster an open, collaborative, and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users, we put our people first.
What You’ll Do
Provide Level 2 technical support for desktops, laptops, mobile devices, and network-related issues.
Troubleshoot and resolve escalated incidents and service requests from Level 1 support teams.
Deliver remote support using remote desktop and endpoint management tools.
Manage and support Microsoft Intune / Endpoint Manager for device configuration and compliance.
Deploy applications, security policies, and device configurations through Intune.
Manage device enrollment, provisioning, and compliance policies for corporate devices.
Support Azure Active Directory / Microsoft 365 user accounts, permissions, and authentication issues.
Troubleshoot endpoint issues related to Windows devices managed through Intune.
Assist with patch management, device updates, and security policies.
Monitor system alerts and respond to incidents in accordance with SLAs.
Maintain accurate documentation of issues, troubleshooting steps, and solutions.
Collaborate with Level 3 engineers and infrastructure teams for complex issue resolution.
Requirements
Requirements – What You Need
Bachelor’s degree or diploma in IT, Computer Science, or related field (or equivalent experience).
3–5 years of experience in IT support or help desk roles.
Strong knowledge of Windows 10/11 administration and troubleshooting.
Hands-on experience with Microsoft Intune / Endpoint Manager.
Experience managing Azure Active Directory and Microsoft 365 environments.
Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN).
Experience using remote support tools and IT ticketing systems.
Knowledge of endpoint security, patch management, and device compliance.
Strong communication and customer service skills.
Ability to prioritize tasks and manage multiple incidents simultaneously.
Preferred Qualifications
Certifications such as CompTIA A+, Network+, Microsoft MD-102 / Endpoint Administrator, or ITIL Foundation.
Experience with Microsoft Autopilot device provisioning.
Exposure to Azure administration or cloud infrastructure.
Experience with endpoint security tools and identity management.
Key Competencies
Analytical troubleshooting and problem-solving
Customer-focused support approach
Strong documentation and communication skills
Ability to work independently in a remote environment
Collaboration with cross-functional IT teams
Benefits
Why Join Us? At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis and help deliver world-class IT support to enterprise customers worldwide!
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