IT Production Support Specialist II

Job Posting Closing Date: Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional,  at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

USACS also understands that location is important. We offer  career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture,  outstanding benefits and competitive compensation package is best in class.

Job Description

The IT Production Support Specialist II provides operational and technical support to the Revenue Cycle Management (RCM) organization. Responsible for managing, maintaining, and governing access to health insurance payer web portals used for enrollment, eligibility, claims, remittance, authorizations, fee schedules, and provider communications. This role ensures secure, compliant, and efficient portal access while supporting organizational operations through standardized workflows, ticket systems, and performance metrics.

The IT Production Support Specialist II provides operational and technical support to the Revenue Cycle Management (RCM) organization. Responsible for managing, maintaining, and governing access to health insurance payer web portals used for enrollment, eligibility, claims, remittance, authorizations, fee schedules, and provider communications. This role ensures secure, compliant, and efficient portal access while supporting organizational operations through standardized workflows, ticket systems, and performance metrics.

USACS offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees.

Benefits may vary based on role, location, and employment status, but generally include:

• Medical, dental, and vision insurance options

• Health savings accounts (HSA) and flexible spending accounts (FSA)

• 401(k) employee and employer contributions

• Paid time off, including vacation, sick leave, and company holidays

• Paid parental leave & family support benefits

• Short-term and long-term disability insurance

• Life and accidental death & dismemberment (AD&D) insurance

• Employee assistance programs & wellness resources

 

Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.

Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.