IT OPERATIONS MANAGER
Please mention DailyRemote when applying
AI Summary
IT Operations Manager
Company: TAS United
Location: Remote (US residents only)
Reports to: Chief Technology Officer (CTO)
Team: Leads a three-person IT team; partners closely with our GRC/compliance lead
Salary: $85,000 – $100,000, commensurate with experience
About TAS United
TAS United is a technology-focused call center and telephone answering service specializing in medical clients, with offices in Texas and Puerto Rico. We operate a high-availability, HITRUST- and PCI-compliant environment where technology is central to how we deliver — from our Azure cloud to the AI voice automation shaping our next generation of service.
The Role
We need a player-coach: a leader who mentors and directs a small team and stays hands-on — designing solutions, troubleshooting alongside the team, and making sound technical calls. This is not a hands-off management position.
You'll own the day-to-day operation of our full IT stack, reporting to our CTO — who remains a strategic partner while trusting you to run the operation. We're a 24/7 service: the IT team shares on-call, and this role is the escalation point.
What You'll Do
- Lead the team. Manage, mentor, and set priorities for a team spanning applications, infrastructure/telecom, and on-site call center support.
- Own the Azure environment. Windows/Linux VMs, failover clustering, Entra Domain Services/AD, VNets and NSGs, VPN (P2S/S2S), Front Door, App Gateway, App Service Environment, Key Vault, Azure SQL, Site Recovery, IaC, and Microsoft 365.
- Own security and networking. Enterprise firewalls plus our SIEM, DLP, RMM, and MDM platforms.
- Support compliance. Partner with our GRC lead — who owns policy and audits — by maintaining technical controls and gathering evidence for HITRUST and PCI.
- Keep telecom running. Asterisk, SIP trucking, and call center telephony.
- Advance AI initiatives. Support our production AI voice agents — already handling live calls — and the growing automation built around them.
What We're Looking For
In priority order:
- Leadership and communication — proven team leadership and clear, confident English communication, written and verbal, with technical and non-technical audiences.
- Security and networking — strong background in firewalls, VPNs, segmentation, and monitoring.
- Azure — real production depth across a meaningful portion of our stack.
- Call center and telecom — including Asterisk and SIP trunking.
- Compliance familiarity (preferred) comfort in regulated environments (HITRUST, PCI, or similar).
Education: Bachelor's preferred, or equivalent hands-on experience. Certifications a plus: Azure (AZ-104/AZ-305), security (CISSP, CCSP, Security+), networking (Juniper JNCIA/JNCIS, Cisco CCNA/CCNP).
TAS United is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
