IT Manager (India)

This posting is for a position on our India team!
Please answer all of the job application screening questions to be considered.

Magna Technology Group is a rapidly growing Digital Transformation consultancy specializing in implementations, advisory, & managed services associated with Salesforces' Data Cloud, AgentForce, Marketing Cloud, and Core CRM products. Having joined the Inc 5000's list of fastest growing companies in 2023, 2024, and 2025, we are currently in a scaling-up phase and looking to grow our team. We focus tirelessly on helping our clients identify the areas of their business that could be positively impacted by technology, helping to save them both time and money. Additionally, we help our clients identify ways they can utilize technology to improve their customer experiences, driving loyalty, cross-sell opportunities, and ultimately revenue per customer.

Key Responsibilities

Internal Projects & Infrastructure

• Lead company efforts to obtain and maintain SOC2 compliance.
• Plan and execute internal IT initiatives, such as system migrations, implementations and workflow enhancements.
• Partner with People Ops teams to enforce company-wide IT security policies and lead data security training and compliance.
• Oversee vendor relationships with hardware suppliers and enterprise software vendors.
  
  

Employee Technical Support & Operations

• Provide technical support for team members (US & India), resolving issues across different platforms and applications.
• Define and maintain IT ticket resolution, maintaining high internal customer satisfaction.
• Administer identity, access management, and single sign-on systems across all company software (e.g., Asana, Google Workspace, Slack).
  
  

Hardware, Software & Onboarding Management

• Manage the full IT lifecycle for hardware (procurement, configuration, deployment, tracking, and decommissioning) across organization.
• Execute automated and frictionless IT onboarding/offboarding workflows for new hires and departing staff.
• Maintain an accurate IT Asset Management inventory, tracking laptop assignments, software licenses, and hardware upgrades.
• Optimize software license allocation to reduce unnecessary operational expenditure.

Qualifications & Skills

• 5+ years of hands-on IT support/sysadmin experience with relevant education.
• Proven experience supporting distributed teams across multiple time zones (specifically US and India.
• Exceptional written and verbal communication skills with a customer-service mindset.
• Has managed devices and data security for an organization.
• Strong attention to detail, willingness to ask clarifying questions, and proactive attitude toward learning and improvement.
• Positive attitude, openness to feedback, and commitment to team delivery.

Preferred Qualifications:.

• Developer skills plus Salesforce experience and/or certifications a plus.
• Experience with SOC2 and Google data security.
• Experience working with a U.S.-based company.

Compensation: up to $30,000 USD

Why Join Magna Technology Group?

Competitive Compensation

• Competitive salary based on experience, qualifications, and demonstrated expertise
• Opportunity to grow with a rapidly expanding international organization

Work From Anywhere in India

• Fully remote position with the flexibility to work from anywhere in India
• Join a global team while maintaining work-life balance and location flexibility

Health & Wellness

• Comprehensive health, dental, and vision coverage
• ING 20 Lakhs floater coverage for added peace of mind

Time to Recharge

• 32 days of paid leave annually
• We believe rest and recovery are essential for long-term success

Home Office Support

• Home office allowance to build your ideal remote workspace
• Support for laptops, monitors, headphones, and other equipment needed to do your best work

Growth & Impact

• Direct exposure to company leadership
• Opportunity to help build and shape a growing international organization
• Significant ownership and autonomy in your role