IT Application Analyst III - EpicCare Ambulatory

Responsibilities

IT Application Analyst III participates in managing medium complexity projects/tasks and collaborates with team members as needed in the analysis, design, coding, testing and implementation of new and existing application systems used within InnovAge entities. This position collaborates with the user community to resolve technical problems, application performance issues as well as support optimization and enhancement efforts. This position supports the design, configuration, testing and supporting of files and system changes within assigned products and scope, including system administration functions.

• Have a solid understanding of the business and operational aspects within the InnovAge Entities, and the software/hardware used.
• Create and maintain appropriate build documentation.
• Troubleshoot simple problems, requests, and questions from end users.
• Design, test, implement and support files/systems within assigned products and scope under supervision.
• Demonstrates the ability to work on multiple tasks with high quality results and adherence to deadlines.
• Investigate end users preference while making design decisions about the underlying needs of the organization and user community, while navigating choices involved in application specifications.
• Analyze business operations as they relate to design decisions and prioritize and implement requested changes to the system.
• Collect information regarding potential system enhancement needs and analyze new functionality in releases to determine how/if it should be used, and review and test each new release.
• Dependent on the Application(s) supported this position is required to take call.
• Develop Level of Effort estimates and ability to track actual time worked accurately.
• Demonstrate excellent interpersonal, organizational, and communication skills.
• Perform analysis of workflows, data collection, report details, and other technical issues associated with assigned software/hardware used under supervision.
• Develop clear and concise process flows and supporting documentation for business owners and units.
• Adhere to standards for naming and numbering conventions, change control, environment management, and security classifications.

REQUIRED

• 3+ yrs in a Healthcare setting, physician practice or hospital
• 5+ yrs Epic Application configuration/design experience

PREFERRED

• Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience preferred. 
• Epic Application Certification may be required based on application(s) supporting. Epic Certification must be completed within 6 months of hire. Certifications may be subject to policies of the Vendor.
• 5+ year of Epic Application configuration/design experience.
• Project Management experience

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Posted Pay Range

Additional Information

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.  InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida ApplicantsThis position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.For more information, please visit the Clearinghouse Education and Awareness website:  https://info.flclearinghouse.com

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. 

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.