Invoicing Specialist

About HealthMark Group

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. 

What We Offer:

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of release of information!

JOB DESCRIPTION: As an Invoicing Specialist, you will play a crucial role in supporting the Invoicing team in ensuring the accuracy, completeness, and compliance of medical records released to requestors. You will report to the Invoicing Manager and will help create medical record request invoices, follow through with internal feedback mechanisms, and assist other duties assigned by the Invoicing Manager. 

Job duties include but are not limited to:

• Create medical record request invoices in the MedRelease software
• Follow up internal feedback mechanisms to ensure that any issues are resolved

Assist the Audit Invoicing Manager with their duties, such as:

• Resolving discrepancies in information and obtaining further information for incomplete documents
• Work with other internal teams to resolve issues found
• Respond to invoicing inquiries from 3rd party requesters
• Recording any relevant notes on specific requests for further/proper handling throughout the request life cycle
• Upholding HealthMark Group's values by following our C.R.A.F.T.
• Working quickly to meet the high-volume demand

Required qualifications:

• Ability to work quickly and diligently, independently, and as part of a team
• Ability to answer basic department questions
• Ability to work collaboratively and cross-functionally within company departments
• Ability to make intelligent decisions according to department guidelines

Additional skills and experience that would be beneficial:

• Experience with medical record auditing

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs