International Recruitment Officer (IRO), Caribbean

International Recruitment Officer (IRO), Caribbean

The International Recruitment Officer (IRO), Caribbean reporting to the Executive Director, International Student Recruitment, is responsible for supporting the execution of tactical and strategic student recruitment initiatives in designated territories and channels across the Caribbean region excluding Grenada. This role focuses on generating qualified applications for the SGU Doctor of Medicine degree program across our campuses in Grenada and the UK. The Officer contributes to achieving agreed recruitment targets within allocated budgets and provides market feedback to strengthen SGU’s overall recruitment strategy.

Essential Functions

Recruitment & Outreach

• Support the Caribbean recruitment team in achieving student recruitment goals across agreed markets and channels (agency, feeder, and direct).
• Manage and engage prospective student leads through Salesforce CRM, ensuring effective lead qualification and timely follow-up.
• Provide educational counseling to prospective students and their families, both in-person and online, guiding them through the application process.
• Assist students with the collection of application documents and ensure a smooth transition into the admissions process.

Market Engagement & Events

• Coordinate and participate in exhibitions, recruitment fairs, school visits, and SGU information sessions.
• Represent SGU professionally at recruitment events, providing guidance to schools, agencies, students, sponsors, and parents.
• Build and maintain strong relationships with education agents, feeder institutions, schools, and other recruitment partners.
• Identify new recruitment opportunities and report on emerging trends within designated Caribbean markets.

Collaboration & Administration

• Maintain accurate and up-to-date student records in Salesforce CRM.
• Work closely with Admissions and other SGU departments to ensure efficiency and a seamless applicant experience.
• Provide timely market updates, performance reports, and recruitment analysis to the Executive Director.
• Collaborate with SGU’s international Regional Managers to maximize recruitment potential across all channels.

Market & Institutional Knowledge

• Develop comprehensive knowledge of SGU’s programs, admissions requirements, scholarship offerings, and comparative education systems.
• Stay informed about regional healthcare education developments, sponsorship opportunities, local regulations, and competitive activity, providing feedback to SGU leadership.
• Deliver effective presentations and proposals to prospective students, partners, schools, and institutions, highlighting SGU’s value proposition.

Essential Knowledge, Skills & Abilities

• Background in student recruitment or a related area (e.g., admissions, international education).
• Sales or business development experience, with understanding of school and agency recruitment channels.
• Strong interpersonal skills and ability to engage with diverse audiences including students, parents, sponsors, and agents.
• Networking skills and the ability to establish lasting professional connections.
• Ability to work independently and collaboratively, demonstrating initiative and professionalism.
• Excellent presentation, communication, and organizational skills.
• Ability to work under pressure, meet deadlines, and manage competing priorities.
• Results-oriented and target-driven, with a professional manner and appearance.

Qualifications

• Bachelor’s degree required.
• 1–3 years of experience in international education and recruitment.
• Fluency in English required.

Work Environment / Physical Demands

• Role is home-based in Trinidad & Tobago.
• Positive, collaborative, and professional working environment.

Hours and Travel

• Travel required across the Caribbean region.
• Flexibility to work evenings and weekends during peak recruitment periods.

We Are

·       Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

·       A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

·       Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

·       Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

·       Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.