Intake Specialist - URGENT HIRING

Company: Ascension Business Solutions LLC
Work Setup: Remote (Full-Time)
Schedule: U.S. Business Hours (Graveyard Shift – PH Time)
Compensation: Competitive compensation package starting at ₱30,000 - ₱45,000 commensurate with experience and role alignment

Role Overview

The Intake Specialist serves as a critical operational support role within healthcare and home health organizations. This position is responsible for executing intake coordination, referral management, insurance verification, documentation accuracy, and Medicaid billing support based on established workflows and client-provided systems.

This role is process-driven and compliance-focused. The Medical Support Specialist follows defined procedures, escalation paths, and documentation standards to support timely Start of Care (SOC), accurate billing, and positive patient experience. Clinical decision-making and policy interpretation remain the responsibility of licensed or client-side leadership.

Key Responsibilities:

1. Referral & Intake Management

• Monitor referral portals and communication channels for new patient referrals
• Review referrals for completeness and accuracy
• Coordinate with case managers, clinicians, and referral sources to progress referrals toward Start of Care (SOC)
• Conduct patient welcome calls when assigned, including verification of Primary Care Provider (PCP) details
• Track, rehome, or close declined referrals following documented procedures
• Maintain consistent follow-up on pending referrals and missing information
  

2. Patient Communication & Intake Calls (When Assigned)

• Respond to patient intake inquiries via phone, email, or EHR systems
• Collect and verify demographic, medical, and insurance information
• Explain intake steps, required documentation, and next steps clearly and empathetically
• Maintain professionalism, confidentiality, and calm communication at all times
  
  

3. Insurance Verification & Documentation

• Verify insurance eligibility through Medicare, Medicaid, and private payer portals
• Confirm authorization requirements and coverage details as documented
• Prepare, send, and track required intake and referral documentation
• Ensure all records comply with HIPAA and company data privacy standards
  

4. EHR / EMR Data Entry & Record Management

• Enter and maintain accurate patient information in EHR/EMR systems (e.g., WellSky, AlayaCare, AxisCare, or similar platforms)
• Maintain referral trackers and intake logs for visibility and reporting
• Ensure patient records are complete, organized, and audit-ready
• Coordinate with scheduling or clinical teams when handoffs are required

5. Order Management & Documentation Compliance

• Track unsigned orders and follow up with PCP offices for completion
• Coordinate with clinicians and case managers to resolve order-related issues
• Verify documentation meets Medicare and payer requirements
• Submit, retrieve, and organize signed orders in patient records
• Escalate delays or repeated non-responsiveness according to protocol
• Ensure all required orders are completed prior to billing cycles

6. Medicaid Billing Support 

• Support Medicaid billing processes by:
  • Preparing and submitting claims as assigned
  • Posting payments and updating Accounts Receivable records
  • Tracking outstanding, denied, or rejected claims
    
• Identify billing discrepancies and route issues for correction
  
  

Qualifications:

• Graduate of a 4-year course or a Bachelor’s degree
• Experience in healthcare administration, medical intake, patient access, or billing support
• Strong understanding of intake workflows, insurance verification, and documentation standards
  
• Excellent English communication skills (written and verbal)
• Strong attention to detail, follow-through, and time management
• Ability to work independently while following structured processes and SOPs
• Familiarity with Google Workspace, Microsoft Office, Slack, and similar tools
• Willing to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours
• Stable internet connection (Minimum of 100MBPS for Download Speed; Minimum of 50MBPS for Upload speed) and reliable computer equipment (Minimum of Intel Core i5 or equivalent with minimum 8GBs of RAM) - With backup device.
  

Preferred (but not required):

• Philippine Registered Nurse or with at least 2 years of Healthcare Background.
• Experience in home health, hospice, or medical office settings
• Familiarity with EHR/EMR platforms (WellSky, AxisCare, AlayaCare, etc.)
  
  

Training & Performance Expectations

• All Virtual Assistants undergo structured onboarding and role-based training
• Client-specific systems, workflows, and standards are taught during onboarding
• Ongoing coaching, performance reviews, and feedback are part of the role
• Success is measured by accuracy, reliability, communication, and adherence to process

Compensation & Benefits:

Ascension Business Solutions offers a structured, long-term employment opportunity designed to support stability, growth, and professional development.

• Competitive compensation package starting commensurate with experience and role alignment
• Paid training and structured onboarding
• Fully remote work setup, including a company-issued laptop and noise-canceling headset (subject to role and eligibility guidelines)
• HMO health coverage, subject to company eligibility requirements
• Performance-based annual salary increases
• Paid Time Off (PTO) to promote work-life balance and well-being
• Retention bonus for long-term team members
• Referral bonus program
• Performance bonuses and incentive programs are available upon reaching 6 months of tenure

Why Join Ascension Business Solutions?

• You are not working alone—you are backed by a company
• Clear SOPs, documentation, and escalation support
• Long-term stability with role mobility and growth opportunities
• Structured training, coaching, and performance management
• Values-driven culture guided by Love, Support, and Excellence
  

Disclaimer: Responsibilities may evolve based on business needs and client assignments. Employment is at-will.

How to Apply:

Complete the Application Form and include the following:

• Vocaroo introduction link
• Updated resume
• Device specifications screenshot
• Internet speed test result
  

⚠️ Incomplete applications may not be processed.