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AI Summary
Serve as the primary contact for prospective clients in English and Turkish to conduct intake interviews and qualify leads. Manage the end-to-end conversion process from initial inquiry to securing retainers while maintaining accurate records in HubSpot.
About the role
- We are currently seeking a highly motivated and professional Intake & Business Development Specialist to join our dynamic team. This remote position is ideal for a candidate who is fluent in Turkish and English and has a strong interest in our areas of practice.
- Working hours for this role are between 09:00 and 17:00 according to the Central Time Zone where our office is open, which corresponds to 17:00 in the evening and 01:00 in the morning Turkey time.
What you'll do
- Serve as first point of contact for prospective clients across phone, email, and messaging channels in English and Turkish
- Conduct structured intake interviews to assess case type, urgency, and eligibility for our services
- Qualify leads, route them to the correct practice area, and where appropriate, close: present our services, handle objections, and secure the retainer
- Schedule consultations with attorneys and manage follow-up so no qualified lead goes cold
- Maintain accurate, complete records in our CRM (HubSpot) for every inquiry and touchpoint
- Coordinate daily with attorneys and the sales team on lead status, scheduling, and handoffs
How Success Is Measured:
- Speed to first response on new inquiries
- Inquiry-to-consultation conversion rate
- Retainer conversion rate on leads handled end-to-end
- Data completeness and accuracy in CRM
Qualifications
- Bachelor's degree in a related field
- Fluency in both English and Turkish is a must, with strong verbal and written communication skills in both languages.
- Strong research and communication skills
- Proficiency with office software and the ability to quickly learn and navigate new systems.
- Exceptional organizational skills with the ability to manage multiple tasks efficiently.
- Ability to adapt to changes and work effectively in a remote work environment.
- Interest in sales, business development, and/or legal services
- Proactive, curious, and eager to learn
- Comfortable working independently in a remote environment; however, occasional participation in company events or client meetings based in İstanbul may be required
Why Join Us?
- Work directly with experienced intake and business development professionals and gain real-world insight into legal services marketing
- Develop your strategic thinking and communication skills in an international business context
- Contribute meaningfully to an ambitious, fast-growing firm with strong ties to both the U.S. and Turkish legal markets
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